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Implementation Consultant
Posted on 1/24/2023
Remote in USA
Experience Level
Desired Skills
  • (Responsibilities)
  • Customer Relationship Manager (30%): The Onboarding Consultant is the primary point of contact for all clients post booking by sales. The Onboarding Consultant is chartered with managing the relationship with the client while creating & executing a detailed onboarding plan. The Onboarding Consultant is also responsible for managing all communication with the client during the Go-Live phase. During this phase of the customer journey, the Onboarding Consultant works closely with the client in order to understand their unique business needs and to build out an onboarding plan that will allow them to manage their restaurant business efficiently and effectively. The Onboarding Consultant enables restaurant owners and staff to utilize Toast to create best practices for managing their restaurant payroll operations - this includes paying staff on a regular cadence, enabling employee self service, and setting up any pertinent modules (e.g Time Away From Work)
  • Onboarding & Training (30%): The Onboarding Consultant is responsible for setting up client databases utilizing information from the previous payroll provider or data provided by the client. The Onboarding Consultant will configure the Payroll system to the customers' unique setup needs in order to maximize the benefits of their toast purchase, such as decreasing payroll processing time, streamlining POS hours, and increasing efficiency
  • Project Management (30%): Leveraging their strong project management skills, the Onboarding Consultant will manage several onboarding engagements simultaneously. Effective time management is an essential skill for all Onboarding Consultants as they are responsible for a large book of onboarding business and the restaurant industry is significantly time constrained
  • Post Live Relationship Management (10%): As the client is transitioned over into the post-onboarding phase of the customer journey, the Onboarding Consultant is expected to ensure this transition goes smoothly and therefore is available to assist and guide the customer during their first several days of usage by providing guidance through questions or troubleshooting problems. This could take place in the form of email correspondence, sending additional educational resources, or holding follow-up training
  • ? (Requirements)
  • 3 + years of experience in customer facing roles in technology industry required; restaurant experience a plus
  • Previous Payroll systems or Implementation experience
  • Proven track record of success in delivering complex projects in the technology industry, managing a book of business and partnering with external clients to deliver on the promises committed to in the sales process
  • Ability to manage ambiguity and operate independently
  • Bright, self-starter with a growth mindset
  • Bias for action; performance driven with the confidence to operate independently
  • Bread puns encouraged but not required
Desired Qualifications
  • Strong presentation skills required; training & development experience is a plus

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Core Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose