Client Services Associate

Description

Summary 

The Client Services Associate (CSA) is a vital part of the daily operations team, supporting the client servicing needs of a team of Financial Advisors. This is a hands-on, task-driven position focused on accuracy, timeliness, and responsiveness. The CSA is responsible for managing the routine processing of paperwork, tracking service requests, maintaining data integrity, and ensuring a consistent and professional client experience.

Responsibilities

Client Service Support

• Monitor and manage inbound client service requests, ensuring timely responses or appropriate escalations.
  Follow up on client service tasks such as fund transfers, address changes, and beneficiary updates to ensure seamless execution.
• Maintain accurate and up-to-date client records in the Client Relationship Management (CRM) system, ensuring all contact and household information is current.

Paperwork & Document Management

• Prepare and submit new account forms, transfer paperwork, and other required documents with precision.
• Review all submitted paperwork for completeness and accuracy before submission, minimizing errors.
• Track the progress of submitted forms and proactively follow up on any missing or rejected items (Not-In-Good-Order, or NIGOs).

Daily Task Execution

• Maintain organized task lists and service workflows for assigned advisors, ensuring nothing falls through the cracks.
• Confirm completion of tasks and resolve any outstanding service items promptly, especially those that are time-sensitive, such as Required Minimum Distributions (RMDs) and tax documents.

Advisor Support

• Coordinate routine service tasks directly with assigned advisors.
• Organize and prioritize daily and weekly workloads based on advisor needs and client urgency.
• Support advisor-specific procedures and service models while ensuring consistency with firm standards.

Process Improvement & Documentation

• Identify frequent service issues and recommend improvements to standard workflows.
• Assist with documenting advisor-specific preferences and procedures.
• Collaborate with other CSAs and team members to cross-train and share best practices.

Key Deliverables

• In-Good-Order paperwork submission.
• Same-day processing of routine service tasks.
• Weekly scheduled advisor updates on outstanding service items.
• Updated and managed CRM data for assigned clients.
• Positive feedback from advisors and clients.

Requirements

Skills / Experience / Education  

• Bachelor’s degree or equivalent work experience in banking, financial services, business administration, or a related field is preferred. 
• Proven experience (1–3 years) in a similar role within the financial services industry is advantageous. 
• Familiarity with financial concepts, investment products, and financial planning principles. 
• Proficiency in using financial software and tools, such as portfolio management systems and CRM software. 
• Proficiency with basic computer skills and Microsoft Office software. 
• Exceptional organizational skills with the ability to manage multiple tasks and prioritize effectively. 
• Excellent attention to detail and accuracy in data entry and record-keeping. 
• Outstanding communication skills, both verbal and written, with the ability to interact professionally with clients and team members. 
• Strong analytical and problem-solving abilities. 
• High level of professionalism and integrity in handling sensitive client information. 
• Ability to work independently as well as collaboratively in a team-oriented environment. 
• Knowledge of relevant regulatory frameworks and compliance procedures. 
• SIE, Series 7, and Series 66 licenses, or the ability to acquire them within 24 months.  

Essential Mental & Physical Requirements  

• Ability to travel if required to perform essential job functions. 
• Ability to work under stress and meet deadlines. 
• Ability to read and interpret documents as required to perform essential job functions. 
• Prolonged periods of sitting at a desk and working on a computer may be required. 
• Ability to lift/move/carry approximately 15 pounds if required to perform essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division “undue hardship,” then the employee must be accommodated; hence, lifting/moving/carrying may be omitted as a physical requirement.  

Gulf Coast Bank & Trust Company and its subsidiaries are committed to a diverse and inclusive workforce. We are dedicated to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, or any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.