Program Manager
CX Operations + Technology
Updated on 2/15/2024
Vimeo

1,001-5,000 employees

Video sharing platform
Company Overview
Vimeo was created as a place for creative pros to beautifully and easily show off their work. Today, Vimeo is much more than a viewing destination. It's a start-to-finish video platform giving creative professionals, businesses and organizations everything they need to make and market amazing, impactful videos.

Company Stage

Seed

Total Funding

$174.5M

Founded

2004

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-8%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
Sales
Communications
Node.js
Salesforce
JIRA
REST APIs
Zapier
CategoriesNew
Product
Software Engineering
Requirements
  • Familiarity with productivity and sales tools such as Salesforce, Airtable and Jira
  • Prior experience using no or low code tools
  • At least 3 years of experience supporting operations in a high-growth SaaS or tech company
  • Proactive, collaborative and positive problem-solving approach
  • Keen business and technical acumen, with the ability to understand technical concepts and their business implications
  • Systems-oriented approach with experience coordinating new processes and implementing change management
  • Strong written and verbal communication skills
Responsibilities
  • Own the maintenance, efficacy, and iteration of tools and dashboards used to track workload and KPIs for Customer Success and Implementation teams
  • Work alongside the team on large scale initiatives planned to uplevel the CX organization and assist in the build out of solutions using tools in our existing tech stack
  • Partner with other program and front line managers within the CX organization to gather feedback and optimize existing workflows
  • Liaise with Revenue and Systems Operations teams to align on changes between interdependent workflows and assess impact on system updates
  • Project manage the team’s sprint process via weekly standups, kanban board and release notes
  • Write and maintain technical documentation for the team’s systems and tools for internal how-to and onboarding of new hires
Desired Qualifications
  • Familiarity with the sales and contract processes
  • Basic knowledge or a desire to learn automation tools (Zapier, REST APIs, scripting languages like Python and Node.js)