INACTIVE
Full-Time
Vice President of Customer Operations
Posted on 4/18/2024
Self-insurance health benefits solutions provider
Consulting
Financial Services
Expert
Remote in USA
Required Skills
Sales
Communications
Management
Tableau
Looker
Data Analysis
Requirements
- 10+ years of customer strategy and operations experience
- 5 years of healthcare industry experience
- Experience building Tableau, Looker, or other BI solution
- Experience implementing and optimizing client health scoring
- Familiarity with best-in-class tech stacks for customer success management, including SFDC
- Proven track record taking an idea from concept through execution
- Excellent communication and presentation skills
- Ability to build strong relationships and motivate cross-functional teams
- Bachelor's degree, MBA, or advanced degree
Responsibilities
- Utilize data and analytics to understand customer behavior and predict future trends
- Define, track, and report on departmental OKRs, performance, and KPIs
- Identify, document, and streamline implementation, account management, and related processes and workflows
- Evaluate, select, implement, and manage tech stack and tools to support team operations
- Deploy strategies to advance team priorities around customer communications and expansion of services
- Support post-sales enablement and training for the team
- Partner with Account Management leadership to support team communications, executive and board materials preparation, and budget management
- Drive cross-functional strategic initiatives and projects
- Serve as a player-coach and build out a team of direct reports focused on customer operations
ParetoHealth stands out as an employer for its leadership in shaping the self-insurance industry through a robust, data-driven approach to employee health benefits. The firm's expertise in managing health benefits captives helps small and medium-sized companies control healthcare costs while offering predictability and transparency. This culture of technological adeptness and commitment to cost efficiency makes it an appealing workplace for professionals looking to impact the healthcare sector positively.
Company Stage
Seed
Total Funding
$522.1K
Headquarters
Philadelphia, Pennsylvania
Founded
2011
Growth & Insights
Headcount
6 month growth
↑ 19%1 year growth
↑ 33%2 year growth
↑ 92%INACTIVE