Full-Time

Facility Director

Pilgrim Labs

Pilgrim Labs

1-10 employees

AI-powered platform for product decision support

No salary listed

San Carlos, CA, USA

In Person

Category
General Maintenance & Repair (2)
,
Required Skills
Inventory Management
Requirements
  • Experience managing organized technical environments such as labs, makerspaces, machine shops, hospital/clinical facilities, pharmacies, academic research labs, or manufacturing lines
  • Ability to build and maintain structured organizational systems for tools, chemicals, components, and equipment, including labeling, storage logic, and workflow layout
  • Familiarity with hands-on technical equipment such as basic lab instruments (pipettes, centrifuges, incubators, microscopes), additive/subtractive manufacturing tools (FDM/SLA 3D printers, CNC mills/lathes, laser cutters), and general electronics/mechanical shop tools
  • Competence with inventory management, including tracking usage, setting stock levels, cycle counting, and working with inventory/ERP software
  • Strong operational discipline and attention to detail; able to maintain clean, orderly, high-functioning spaces across multiple technical zones
  • Ability to learn new categories of materials or instruments quickly and organize them effectively—even without prior domain exposure
  • Comfortable with physical work such as equipment movement, bench resets, reorganization projects, and basic facility upkeep
  • Clear, reliable communication skills for coordinating with engineers, scientists, vendors, and service providers
Responsibilities
  • Maintain operational readiness across the wet lab, machine shop, 3D printing/prototyping areas, and EE benches, ensuring each zone stays organized, clean, and configured for efficient work
  • Work with engineers and scientists to identify upcoming needs and handle procurement end-to-end—sourcing, purchasing, receiving, and staging tools, components, reagents, and equipment
  • Own consumables and materials: define stock levels, track usage, and reorder reagents, PPE, tooling, electronics components, and general supplies proactively
  • Manage facility equipment by tracking status and calibration schedules, coordinating service or repairs, and ensuring instruments remain operational
  • Maintain core safety infrastructure, including PPE stations, eyewash units, extinguishers, chemical storage, and routine lab/shop safety checks
  • Design and implement organizational systems for tools, chemicals, components, and equipment across all technical zones
  • Maintain and improve these systems by reorganizing as projects evolve, removing outdated items, and refining layouts and workflows for maximum productivity
  • Coordinate facility-related administration such as vendor communication, service scheduling, equipment documentation, and facility spend tracking

Pilgrim Labs builds an AI-powered platform for product teams to turn customer feedback into strategic product decisions. It connects with data sources like Slack, Zendesk, and Gong to collect customer input and research in one place, then uses artificial intelligence to identify customer needs, pain points, and opportunities. This helps teams prioritize features and shape their roadmaps based on actual user sentiment rather than just anecdotes. Compared with others, Pilgrim combines multiple data streams into a single, data-driven view and targets product managers, designers, researchers, and executives to align everyone around customer insights. The company aims to help teams create customer-centric products more efficiently by guiding development with structured, evidence-based analysis.

Company Size

1-10

Company Stage

Seed

Total Funding

$7.6M

Headquarters

Redwood City, California

Founded

2023

Your Connections

People at Pilgrim Labs who can refer or advise you

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Simplify's Take

What believers are saying

  • Founded 2022 by Alex O'Donovan, John Darsee targeting PMs, designers.
  • Structured platform aligns product strategy with user expectations.
  • Assists executives in efficient customer-centric product development.

What critics are saying

  • Biotech Pilgrim dominates 'Pilgrim Labs' searches, diverts investors.
  • DoD contracts to biotech Pilgrim block AI firm's funding access.
  • Thiel-backed biotech Pilgrim renders AI platform uninvestable by 2027.

What makes Pilgrim Labs unique

  • Integrates Slack, Zendesk, Gong for centralized customer feedback.
  • AI analyzes data to identify needs, pain points, opportunities.
  • Enables data-driven feature prioritization over anecdotal evidence.

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Company News

Business Insider
Aug 1st, 2025
Pilgrim raises $4.3M for biotech innovation

Jake Adler, the 21-year-old founder of Pilgrim, demonstrated his biotech startup's wound dressing, Kingsfoil, by cutting open his leg on camera. This bold move helped Pilgrim raise $4.3 million from investors, including Peter Thiel. Pilgrim aims to develop battlefield-ready biotech for military and civilian use. Kingsfoil, a clay-based hemostatic dressing, is undergoing further testing and aims for expedited FDA approval. The company is also developing other biotech products.

Pirate Wires
Jul 21st, 2025
Creating Supersoldiers and Curbing Biothreats

how pilgrim, and its 20-year-old founder, plan to rethink defensive biotech