Full-Time

Customer Success Manager

Direct

Updated on 5/9/2025

Axon

Axon

1,001-5,000 employees

Public safety technology for law enforcement

Compensation Overview

$55k - $88k/yr

+ Bonus

Mid

Seattle, WA, USA

Category
Customer Success
Sales & Account Management
Requirements
  • Bachelor's degree or equivalent experience
  • 3+ years’ experience in a customer-facing role
  • Proven track record of successfully building and nurturing customer relationships
  • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Demonstrated ability to deal with change and excel in high-stress situations
Responsibilities
  • Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
  • Conduct regular training webinars and calls
  • Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
  • Learn and share industry best practices in order to solve customer needs
  • Work with Axon’s Support team and other cross-functional teams to manage customer escalations

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. Their product lineup includes smart weapons like TASER devices, body-worn cameras, in-car video systems, and software for managing evidence and enhancing situational awareness. These products work together to help law enforcement agencies capture, store, and analyze data, ensuring accountability and operational efficiency. Axon stands out from competitors by offering a combination of hardware and software solutions, including subscription-based services for evidence management, which creates a steady revenue stream. The company's goal is to enhance safety and accountability in public safety agencies worldwide.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Scottsdale, Arizona

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • AI integration in public safety tools boosts Axon's real-time decision-making capabilities.
  • Rising demand for non-lethal weapons supports Axon's TASER product line growth.
  • Expanding drone use aligns with Axon's Sky-Hero Robotics introduction.

What critics are saying

  • Evolving drone policies and privacy concerns may challenge Axon's Sky-Hero Robotics.
  • Issuance of senior notes could increase financial leverage and impact credit rating.
  • Stock dilution from convertible senior notes exchanges may affect shareholder value.

What makes Axon unique

  • Axon leads in public safety tech with TASERs, body cameras, and evidence management.
  • Axon's SaaS model ensures recurring revenue through cloud-based evidence management solutions.
  • Strong relationships with U.S. law enforcement agencies enhance Axon's market position.

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Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

Company News

Que
Apr 25th, 2025
Axon Introduces Sky-Hero Robotics to U.S. Public Safety Agencies

In a groundbreaking move to enhance public safety and efficiency, Axon, a leader in connected public safety technologies, has introduced the innovative Sky-Hero Robotics system to United States public safety agencies.

PR Newswire
Apr 24th, 2025
Axon To Release First Quarter 2025 Earnings On May 7, 2025

SCOTTSDALE, Ariz., April 24, 2025 /PRNewswire/ -- Axon (Nasdaq: AXON), the global public safety technology leader, today announced that it will report first quarter 2025 financial results after the market closes on Wednesday, May 7, 2025. Axon will host a live Zoom video webinar to discuss the company's financial results at 5 p.m. ET that same day.The live webinar to discuss financial results, followed by Q&A, will be linked from Axon's investor relations website at https://investor.axon.com. An archived replay will be available after the call ends.Upcoming Conference ParticipationThe Company also announced that Axon will participate in the following upcoming conferences. If applicable, events will be webcast live and archived on Axon's investor relations website at https://investor.axon.com.Needham Technology, Media, & Consumer 1x1 Conference, Monday, May 12J.P. Morgan 53rd Annual Global Technology, Media and Communications Conference, Wednesday, May 14, 2025TD Cowen 53rd Annual TMT Conference, Wednesday, May 28, 2025Baird 2025 Global Consumer, Technology and Services Conference, Tuesday, June 3, 2025William Blair 45th Annual Growth Stock Conference, Thursday, June 5, 2025About AxonAxon is a technology leader in global public safety

Yakima Herald
Mar 20th, 2025
Yakima Council approves contract for new police Tasers

YPD has partnered with Axon since 2004.

PR Newswire
Mar 7th, 2025
Axon Announces Private Exchanges Of Convertible Senior Notes

SCOTTSDALE, Ariz., March 7, 2025 /PRNewswire/ -- Axon Enterprise, Inc. (Nasdaq: AXON) ("Axon") announced today that it has entered into separate, privately negotiated exchange agreements with certain holders of its 0.50% convertible senior notes due 2027 (the "Notes"). Pursuant to these exchange agreements, Axon has agreed, subject to customary closing conditions, to exchange approximately $407.5 million aggregate principal amount of the Notes for exchange consideration consisting of cash and shares of its common stock that will be determined over an averaging period commencing on March 7, 2025. Assuming the per share volume-weighted average price of Axon's common stock during each day of the averaging period is $499.31 (the closing price of Axon's common stock on March 6, 2025), Axon expects to issue an aggregate of approximately 1.0 million shares of common stock upon consummation of the exchanges. The cash portion of the exchange consideration will represent the principal amount of, and accrued and unpaid interest on, the Notes being exchanged. Following the closing of the exchanges, which is expected to occur on or about March 13, 2025, Axon will have approximately $282.5 million aggregate principal amount of Notes outstanding.In connection with these exchanges, Axon expects the various exchange agreement counterparties who have hedged their equity price risk with respect to the Notes being exchanged (the "hedged holders") will unwind all or part of their hedge positions by purchasing Axon's common stock and/or entering into or unwinding various derivative transactions with respect to Axon's common stock

PR Newswire
Mar 5th, 2025
AXON ANNOUNCES PRICING OF UPSIZED OFFERING OF $1,000.0 MILLION OF 6.125% SENIOR NOTES DUE 2030 AND $750.0 MILLION OF 6.250% SENIOR NOTES DUE 2033

/PRNewswire/ -- Axon (Nasdaq: AXON) ("Axon") announced today that it has priced $1,000.0 million aggregate principal amount of its Senior Notes due 2030 (the...