Full-Time

Business Systems Analyst

Posted on 10/31/2025

First West Credit Union

First West Credit Union

501-1,000 employees

Member-owned financial co-operative providing banking

Compensation Overview

$76.8k - $98.4k/yr

Kelowna, BC, Canada + 3 more

More locations: Langley, BC, Canada | Nanaimo, BC, Canada | Victoria, BC, Canada

In Person

Category
IT & Security (1)
Required Skills
Risk Management
Requirements
  • Bachelor in Information Technology or an equivalent stream required
  • 3 years of related Information Technology experience or an equivalent combination of education and experience required
  • Advanced understanding of the project management cycle to provide input at key intervals, and to manage client expectations throughout the life of each project
  • Advanced communication and interpersonal skills to facilitate consensus building on business/technical requirements and solutions through collaboration with multiple stakeholders
  • Solid organizational skills to carry out assignments to meet business requirements and deadlines
  • Solid research, analytical, and problem solving skills to actively participate in development of complex business solutions
  • Advanced knowledge of the concepts, theories, practices and techniques of the information technology field, with emphasis on business systems analysis
  • Advanced technical knowledge and skills to provide expertise to business systems analysis, and understand the relevant programming language, products and tools
  • Solid understanding of business functions across the organization
  • Demonstrates understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures
Responsibilities
  • Participates as an active member of a functional team, applying an advanced level of business and technical expertise to the analysis of complex business problems and assessment of how automated systems can be implemented to solve them.
  • Leads translation of conceptual user requirements into functional requirements by creating appropriate documentation such as models, specifications, workflows, diagrams and charts that provide direction to developers, testers and/or the project team.
  • Applies a variety of techniques to capture and define the client’s business, current state gaps and issues, and emerging business requirements.
  • Participates in review of business analysis processes and procedures, and has an active role in development of enhancements to support service optimization.
  • Documents existing business processes, organization structures and architectures in order to define current business activities for the development of procedures and models.
  • Liaises with business groups across the organization to facilitate the planning, design, development, and implementation of new or systems and business processes.
  • Researches developments and trends in new business systems, technology products or tools; participates in assessing potential value to the organization; and makes related recommendations to supervisor.
  • Maintains compliance with all audit and risk management requirements and all other internal policies.
  • Facilitates project approval process, involving all key stakeholders to establish consensus; and also providing expertise to business case development and presentation efforts.
  • Supports all stages of the project life cycle, communicating changes, enhancements, and modifications to project managers and business stakeholders, managing risk, and managing/communicating client expectations to the project team.
  • Participates in orientation and training of end users with respect to new/modified systems.
  • Participates in regular department meetings to discuss current activities and provide an advanced level of input and expertise on problems and issues.
  • Provides input to reports regarding status of assignments, ensuring supervisor is alerted to any related issues or concerns.
  • Maintains a professional standard of conduct at all times while promoting a positive image of the organization
First West Credit Union

First West Credit Union

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First West Credit Union provides traditional banking (personal, commercial, and business) and wealth management through a network of local brands: Island Savings, Envision Financial, Valley First, and Enderby & District Financial. Customers use these brands and its financial advisors to access everyday banking, loans, and financial planning, with resources pooled across the network to support personalized service and technology-enabled support while staying member-focused. It differentiates itself by combining a multi-brand, member-owned co-operative structure that remains highly local with the strengths and governance of a larger cooperative,plus a strong emphasis on community involvement. Its goal is to help members, employees, and communities flourish by making banking more community-driven and sustainable for local growth.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Langley, Canada

Founded

1946

Simplify Jobs

Simplify's Take

What believers are saying

  • Succession planning opportunity to modernize leadership and attract younger demographic segments.
  • Strong cultural foundation emphasizing equality and community service differentiates from competitors.
  • Potential to leverage institutional reputation for stability despite recent leadership transitions.

What critics are saying

  • Reputational damage from Sandhu's CalPERS violation and $79,000 pension clawback in 2025.
  • Regulatory scrutiny on employment practices triggered by Sandhu's failed appeal in February 2025.
  • Loss of 64-year institutional knowledge and client relationships from July 2021 retirement.

What makes First West Credit Union unique

  • Community-focused credit union with 64-year legacy of banking professionalism and diversity values.
  • Established member base built on long-term client relationships and institutional trust.
  • Division of First West Credit Union serving underserved communities through inclusive financial services.

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Benefits

Professional Development Budget

Company News

Globe Newswire
Jul 15th, 2025
Caspian One Open Data and First West partner to roll out the Interac(R) verification service

LANGLEY, B.C., July 15, 2025 (GLOBE NEWSWIRE) - First West Credit Union, in partnership with technology provider Caspian One Open Data, is proud to announce the launch of the Interac verification service, a secure and scalable digital identity verification solution.

Canadian Public Procurement Association
May 10th, 2025
CWWA 2024 Winner Interview With Margo Lawrence From First West Credit Union

First West Credit Union was one of the CWWA 2024 Winners in the large/private public sector category.

PR Newswire
Jan 17th, 2025
Veripark Partners With Leading Canadian Financial Institutions Coalition To Redefine Digital Banking

CALGARY, AB, Jan. 17, 2025 /PRNewswire/ -- VeriPark, a global leader in omnichannel customer experience solutions for financial services, has partnered with a coalition of leading Canadian credit unions and financial institutions, including First West Credit Union, Prospera Credit Union, DUCA Credit Union, and Coastal Community Credit Union, Together, the coalition aims to drive innovation, enhance member experiences, and empower institutions in an evolving financial landscape.This collaboration will deliver a Canadian-focused digital banking product tailored to the distinct needs of Canadians. Combining global and Canadian codebases, the solution allows institutions to maintain their identities while developing additional features to differentiate themselves."The partnership with VeriPark represents a uniquely Canadian solution that combines local expertise with global best practices," said Darrell Jaggers, CIO & CTO, First West Credit Union. "Our goal is to build on our successes and provide members with even more innovative, personalized digital banking services that align with their evolving lifestyles."The coalition selected VeriPark for its Canadian-centric product development, enhanced security and compliance, support for open banking frameworks and commitment to ongoing managed services. Powered by Microsoft Azure, the solution ensures adaptability, efficiency and long-term support.The solution integrates with Central 1's payment and fraud management systems while supporting compatibility with other payment platforms, providing flexibility for institutions.Coalition members gain:A Canadian-focused solution enhanced by global best practices.The ability to compete with larger banks while maintaining independence.A solution validated by a year-long assessment, ensuring innovation and long-term support through Microsoft's technology stack.Institutions can contact Darrell Jaggers or coalition CIOs for details on joining the coalition."The financial services sector is constantly evolving, and this partnership offers a unique opportunity to shape the future of digital banking in Canada," said Barry Frame, Chief Sales Officer, VeriPark. "By combining VeriPark's expertise with the coalition's forward-thinking vision, we are confident in delivering a transformative banking experience for Canadians."Selim Hasan, Sales Director, VeriPark, added, "This partnership also underscores our growth strategy for North America, as we continue to expand our footprint and deliver innovative solutions tailored to the needs of financial institutions in this region."Learn more: https://www.veripark.com/news/veripark-partners-leading-canadian-financial-institutions-coalition-redefine-digital-bankingAbout VeriParkVeriPark is a global solutions provider enabling financial institutions to become digital leaders with its AI-Powered Customer Experience Suite.Logo: https://mma.prnewswire.com/media/2447880/VeriPark_Logo.jpgSOURCE VeriPark

Yahoo Finance
Jan 10th, 2024
IFT to Manage First West Credit Union's Legacy Leasing Business

BURNABY, BC / ACCESSWIRE / January 10, 2024 / Integrated Financial Technologies (IFT), the leading business process outsourcing company for lenders, announced it was selected by First West Credit Union to manage its book of consumer automobile leases.

Drishti Media Group
Oct 14th, 2021
Tarlochan “Tochi” Sandhu retired from First West Credit Union on Jul 31st 21'.

Tarlochan “Tochi” Sandhu, a man of faith, family, and relationships—retired from Envision Financial on July 31, 2021, after 64 years of dedicated service in the financial industry.

INACTIVE