Service Transformation Lead

Do you have a passion for bank initiatives that drive impact on enhancements across an organization? Do you excel in delivery of tech and non-tech requirements that will enable performance, quality and execution within banking?

We’re looking for a BUSA Service Strategy & Transformation Lead who will:
• own and develop objectives for the strategic roadmap based on opportunities within broader Banking Client Services & Transformation organization
• cross-collaboration with varying business owners, banking product owners and technology business partners to drive innovation, efficiency and deployment of enhancements
• conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
• collect and analyze data to make data driven decisions and business proposals for investment(s) and enhancement(s)
• develop business case(s) to support initiatives across banking products
• stay abreast of industry research, innovative technologies, efficient processes and competitive landscape



Detailed salary information:
• New Jersey: the salary range for this role is $120000 to $140000.
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.

Your team

You’ll be part of the Banking Service Transformation team, a small cohesive group that drives GWM Banking Americas deposits strategies and leads end-to-end buildout of product solutions for UBS Bank USA (BUSA) Checking and Savings accounts. You will play a critical role in developing new retail banking solutions for clients of WM USA.

Your expertise

• a university degree or ideally 10 - 12+ years of equivalent experience
• extensive knowledge of banking products, client services, and operations management
• experience with strategy/transformation, technical/non-technical business requirement drafting, and deployment of enhancements
• experience in cross-collaborative environments and navigating challenging conversations
• excellent change management and communication skills
• strong organizational and leadership skills, as well as analytical abilities

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.