Front Office Manager

Description

San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful renovated pool, a kids pool, astonishing Bay views, fire pits and so much more. We are excited to welcome a new Front Office Manager to our Mission Bay Family.

The JOB

The Front Office Manager is responsible for assisting the Director of Front Office with the oversight of the arrival experience for our guests, ensuring our team is delivering the quality service as defined by Noble House Hotels & Resorts. The Front Office Manager will ensure the guest service team is exceeding expectations for Guest Services, Front Office and Concierge services. Overall responsibilities include room type management, training & development, team member relations, communication, recognition and day to day supervision.

YOU

We're looking for someone who thrives on interacting with guests and team members and enjoys providing memories that will last a lifetime! This role requires good communication and organizations skills, the ability to motivate and inspire and a desire to take care of others.

The OFFER

Our new Front Desk Manager will receive:

• Full benefits package including medical, dental, and life insurance for full time team members, starting at 60 days.
• Free lunch
• Free parking
• Matching 401K
• Incentive opportunities
• On-Demand Pay - Your Pay before Payday
• Travel discounts at partner Noble House Hotels around the country
• Salary Range $70,096 - $75,000

Our CULTURE

People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. The Mission Bay Resort Hotel is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul. At Mission Bay Resort, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Requirements

To be successful in the Front Office Manager position, you must possess:

• Good written and oral communication skills
• Ability to motivate and inspire and desire to take care of others
• 1 – 3 years of leadership experience in hospitality industry
• Outstanding and proven guest service skills
• 1 – 3 years Opera PMS experience preferred
• Schedule flexibility, including weekends and holidays
• Ability to sit stand or walk for long periods of time