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Senior Principal Success Architect
Confirmed live in the last 24 hours
Staines-upon-Thames, UK
Experience Level
  • A passion for working with customers, particularly with complex business landscapes
  • Extensive year's advisory and thought leadership experience in customer success, professional services and/or consultancy in enabling customers to digitally transform in complex environments
  • Proven ability to build and maintain matrixed relationships, collaborate, and influence
  • Internally within ServiceNow
  • With all levels up to C-Suite in customers
  • With key stakeholders within the partner eco-system
  • Demonstrable success influencing the strategic direction of customers, helping them achieve quantified value
  • Sufficient understanding of the ServiceNow platform and future direction to translate strategic imperatives to business outcomes and success measures
  • Identified business outcomes and goals, and have validated the value from achieving them with stakeholder sponsorship at CxO level
  • Experience in co-delivery with partners in the eco-system
  • Understanding of issues and goals driving digital transformation across industry
  • Develop and maintain executive relationships to maximise ServiceNow's presence and influence in customers and working in tandem with the internal account team to develop strategic vision
  • As part of our Impact product, you will lead a multi-disciplined team to deliver value to your customers
  • Deliver ongoing consultative support and ServiceNow Best practice to your complex customer environments across the following disciplines
  • Vision, strategy and road-mapping
  • Governance
  • Value management
  • Eco system strategy and relationships
  • Programme design and enablement of ServiceNow Centre of Excellence
  • Coach and/or sponsor emerging customer
  • Provide thought leadership into global best practices and frameworks, and drive the evolution of one or more initiatives and/or industry verticals
  • Provide and promote industry insight

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble