Usability Researcher

Job Description

This position requires a senior-level usability specialist. Candidates should possess a deep understanding of both qualitative and quantitative user experience research methods. Experience in the design and usability of financial services web products is preferred.
• As part of the Digital Design team, the successful candidate will lead usability studies, and provide usability consultation.

Responsibilities

• Develop research plans, conduct usability tests and cognitive walkthroughs, and report outcomes.
• Manage project with designers, UX Lead, IA, Content, and/or Prototyping directly, to improve the user experience.
• Craft documentation to help communicate the experience to the project team, UX team, and prototyping team.

Qualifications

Experience & Skills Requirements
• 7+ years of experience in a senior usability engineer or analyst role. 
• Evaluate project requirements to generate research and user-testing plans and estimates.
• Vast experience with usability improvements and design efforts.
• Mastery-level user experience research and analysis skills with ability to quickly synthesize reports of findings. 
• Create and lead the passion for being the voice of the user and experience building user centric solutions. 
• Strong verbal and visual communication, written communication, interpersonal and presentation skills. 
• Collaborate with designers, developers, stakeholders and UX leaders to identify and address barriers to making platforms accessible to individuals with disabilities 
• Experience leading usability improvements and design efforts.
• Experience guiding and mentoring senior software engineers and test engineers.
• Proven ability to document requirements, designs, and project status.

Additional Information

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150