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Client Marketing Manager
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • Put people first, and make decisions with the Member's best interests in mind
  • Are active learners, constantly looking to improve and grow
  • Are driven by our mission to measurably improve health and care each day
  • Bring the energy needed to transform health and care, and move and adapt rapidly
  • Are laser focused on delivering results for Members, and proactively problem solving to get there
  • Bachelor's Degree or equivalent experience
  • 5+ years experience in fields related to marketing, communications, account management, engagement optimization, product/feature adoption and expansion
  • Demonstrable experience in increasing engagement, participation and/or sales
  • Background in Marketing, Growth Strategy, Communications, Sales, Content Strategy, and/or Behavior Change
  • Deep empathy for the challenges clients face as they strive to support their employees' health and wellbeing
  • Deep empathy for individuals facing a complicated health care system
  • Prior experience working for an experience-focused company a plus
  • Must be thoughtful, strategic, planful, and a self-starter
  • Operate as the client marketing manager across several employer accounts to identify and recommend marketing channels and campaigns based on Transcarent's best practice marketing plans and templates
  • Partner with Account Executives to build and maintain positive relationships with leaders at client organizations including corporate communications, HR, benefit communications, and marketing
  • Utilize performance reports to proactively recommend adjustments to marketing campaigns and channel mix to meet client-specific goals
  • Deploy Transcarent marketing plans and personalize campaigns and messaging for client populations
  • Innovate, evolve and improve upon client engagement best practices
  • Deliver value to our clients by driving awareness, activation, utilization and retention of their eligible populations into all of Transcarent's offerings
  • Inspire and compel Members to participate in our offerings by being creative, strategic and focused on bringing humanity to healthcare
  • Solve problems related to healthcare apathy with the goal of improving the health and wellbeing of our members
  • Strategize, plan and execute highly tailored marketing strategies at the client level
  • Be resilient and constantly learning; analyzing data, refining best practices, and adapting new, innovative efforts to maximize impact
  • Be a team player, collaborating effectively with multiple stakeholders and departments
  • Love working for an innovative start up that is focused on experience, quality and value-based care
  • Develop and execute engagement, marketing and communications plans in collaboration with our Clients and our Client Success team
  • Analyze Client culture, population, needs and objectives to develop client-specific strategies that will drive engagement and achieve the client-specific goals
  • Define success criteria for each Client and each client-specific campaign; track and measure effectiveness; develop and refine to improve success metrics
  • Partner with agency and internal teams to create, execute and manage client campaigns
  • Work in collaboration with Client Success team to plan and execute client health and benefit events, including printing, shipping and measurement of event success
  • Deploy Transcarent marketing campaigns; collaborate with Member Marketing to personalize marketing creative for client populations
  • Write clearly and informatively while continuously editing your work for spelling and grammar. You have various writing styles to meet needs
  • Remain flexible with the change that comes with being part of a fast-growing organization. You're able to adapt to changes in the work environment and alter your approach or method to best fit the situation
  • Roll-up your sleeves and add to a conversation, support a teammate, contribute to thought leadership, or contribute to a project or initiative with enthusiasm
  • Develop project plans, coordinate with your team and thrive on driving progress for the business
Desired Qualifications
  • Experience in the healthcare industry
  • Experience with a healthcare vendor that interfaces with clients
  • Experience with benefits & internal communications

201-500 employees

Comprehensive health & care platform
Company Overview
Trascarent’s mission is to create a new, different, and better health and care experience that puts health consumers in charge, directly connecting them with high-quality care, transparent information, and trusted guidance on their terms – measurably improving member experience, increasing health outcomes, and reducing costs.
Company Core Values
  • People - We put our Members first, believe our People are our greatest asset, and strive to be the best partners.
  • Active Learning - We constantly aim to improve and help one another grow by asking “how can I do better?”
  • Care - We are driven by our mission and put care ahead of cost - treating everyone with compassion and empathy.
  • Energy - We are doers - we move quickly and with good judgement.
  • Results - We deliver measurable results and bring a results-oriented mindset to every challenge.