What we do

Adaptive is a fast growing vertical software company building world class financial tools for real estate and construction. We are backed by a16z as well as other top funds and a collection of angels from companies like Brex, Ramp, Airbase, Square, and Shopify.

Why join us?

Power the local built environment

We serve the small businesses that are building communities across our country. Your favorite local café, the new house on the corner, or the ADUs helping to solve the housing crisis were all built by our customers--those that have lived in their cities for their entire lives and have a true passion for their craft. These are creative, dynamic, skilled individuals who bring neighborhoods to life by conceiving of and constructing environments where people connect and build memories. We’re powering these businesses with access to the same world class financial services and software that the large developers have.

Join a world class team

We have deep backgrounds in finance, technology, and construction. With a fast-growing customer base and backing from top-tier investors, we have the momentum, team, and vision to win in this massive market. Come join us!

--

Role Summary

You will be the first hire in customer success. In the first 2-3 months, you’ll work directly with the CEO to develop a scalable system that ensures our existing and future customers become enthusiastic Adaptive advocates. Following this, you will have the opportunity to recruit and build a best-in-class CS team at Adaptive owning support, enablement, implementation and account management of our SMB customer base.

Responsibilities

• Manage individual customer implementations while documenting and building scalable processes

• Effectively balance your time between reactive customer support engagement and proactive account management

• Build our knowledge base and operational playbooks designed to support SMB customers at scale

• Collaborate with product and engineering to streamline time to value

• Work with sales and marketing to drive our customer referral program

• Update the company with distilled weekly insights from customer interactions

• Recruit and train future CSMs and support team members

Qualifications

• 5+ years of experience in SaaS CS including onboarding and training

• Self-starter with a demonstrated passion for building systems

• Highly organized with excellent written and verbal communication skills

• Comfortable working in an unstructured, dynamic environment

• Experience working with construction, real estate, or accounting a plus

• SMB Customer Success, Enablement or Implementation experience is a plus

What we offer

• Opportunity to join a highly driven and passionate team at an inflection point

• Competitive cash and equity compensation

• Top tier benefits and a 401k match

• A flexible, remote-friendly work environment with a balanced approach to work