IT Product Manager

Available Locations: Austin, San Fracisco, or Remote, US

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!  

About the role:

We are seeking an IT Product Manager, GTM/Partner Systems to lead a variety of strategic systems initiatives within Cloudflare. The IT Product Manager will serve as a “trusted advisor,” the strategic interface between a variety of GTM/Partner business areas such as Sales, Marketing, Partners/Alliances, and Post-Sales and the Enterprise Applications team with the focus on business technology strategy development, requirements discovery, risk and service management. The IT Product Manager will be the main technology functional expert for all GTM/Partner internal business systems, having a holistic view of the end-to-end process from a systems point of view. This means that while the role will primarily be a partner to the GTM/Partner teams, it would also have to partner with other functions, like People/Payroll, Finance, Security, and Legal to ensure the overall GTM/Partner process operates effectively and cohesively.  The Product Manager will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. The candidate will partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria.  

Responsibilities:

• Operates as the main point of contact and partner to both the business (specifically GTM/Partners) and the IT Enterprise Applications (delivery) team.
• Partners with the business to help gather and document business requirements, objectives, and business outcomes and end-users needs to connect people, process and systems.
• Leads the vision and strategy for product scrum team and __ with product owners to help develop vision and roadmap.
• Drives and heavily influences the overall GTM/Partner IT roadmap ensuring the focus is on business performance and scalability while limiting IT risk. 
• Provides knowledge transfers and vision to technical teams and technical program managers (TPMs) ensuring clean and clear requirements are understood by those responsible for project management of implementation through go-live.
• Maintains routine communication with business stakeholders and the IT delivery leads ensuring constant alignment on system roadmap placement and timelines.
• Track the technology market discovering and staying attuned to newly released GTM/Partner applications and/or new product capabilities that align with existing technology in Cloudflare’s techstack.
• Leads and nurtures platform vendor relationships including influencing and understanding vendors’ upcoming roadmap deliverables and sharing with the business to match with the overall business vision and goals.
• Partners with the Procurement team and helps lead the vendor selection process for onboarding new technology.  This includes vendor research, evaluation scoring, participating on demos, and presenting recommendations to leadership.
• Adheres to and instills the IT Planning and Governance structure including running monthly GTM steering committee meetings, meeting with functional leaders on a routine basis, and providing routine alignment between the GTM/Partner business and IT teams.
• Leads weekly roadmap meetings with delivery leads to collaborate on business priorities and roadmap placement and works with the appropriate teams to manage risks and capacity related issues. 

Examples of desirable skills, knowledge, and experience:

• BA/BS in Business Administration or Computer Science, or an equivalent combination of education and experience.
• Minimum of 7 years experience with GTM/Partner system experience including complex knowledge and deep understanding of sales operations - specifically partner sales.  
• Experience with GTM/Partners systems such as Salesforce Experience Cloud (PRM), Zift (campaign management), and other sales/partner technologies are required. 
• Business knowledge of GTM/Partner sales functions and cycles.
• Strong sense of urgency, ability to manage priorities and tight deadlines in a fast-paced and ambiguous environment.
• Strong ability to communicate with executive leadership, think on a strategic level, and communicate the strategy across the various product teams.
• Highly organized and able to juggle many tasks without losing sight of the highest priority items.
• Demonstrated ability to communicate clearly to technical and non-technical audiences, and project manage multiple concurrent projects with varying internal stakeholders and demands.
• Excellent written and verbal communication skills with the ability to communicate effectively and efficiently in a global fragmented environment.