District Manager

Are you a night owl who wants a well-paid position with benefits? The Times Union is looking for a District Manager to service the many customers of our newspaper and our partners in New York's Capital Region. APPLY TODAY!

What You'll Do:

• Provide excellent service to Times Union, New York Times and other home delivery customers.
• Manage and administer formal Requests for Proposal (RFP) and Independent Contractor proforma’s as applicable within assigned region(s).
• Identify and execute regional best practices and assist in identification and execution of cost containment strategies.
• Provide input into budgets and capital submissions for assigned region(s).
• Prepare, analyze, and execute substantive contracts and renegotiation requests.
• Measure and audit contract service metrics for each Independent Business/Contractor as related to the Delivery Service Agreement. 
• Work directly with the Distribution Director to determine whether to extend or terminate contractual relationships with independent contractors, distributors, and wholesalers.
• Works closely with staff and Commercial Partners to ensure 3rd Party data accuracy, billing and returns. 
• Interacts with Independent Contractors and single copy partners to ensure timely and accurate submission of single copy returns. 
• Interfaces with Independent Contractors to reduce escalated complaints and poor service stops. 
• Manages Independent Contractor service levels and DQI in accordance with Home Delivery Service Agreement. 
• Manage distribution of product to independent contractors in an efficient manner at the warehouses.
• Interact with customers to determine best means of customer satisfaction, complaint resolution and delivery efficiency.
• Ensure that all routes and all products are delivered by their specified deadline.  When a route is not covered, deliver route(s) to ensure maximum customer satisfaction when necessary.
• Practice safe working habits in all working environments.
• Other duties assigned and as needed.

What You'll Need to Succeed: 

• High School Diploma with 1-3 years relative experience.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Computer skills such as Microsoft Word, Excel, Outlook, Teams, NCS, touch-typing and internet services.
• Proficiency in contract administration, negotiation, and compliance.
• Ability to prepare and analyze contracts in an effective and error-free manner.
• Analytical ability to manage contract performance metrics and complete departmental level reporting. 
• Work effectively across departments, including Operations, Field Services, Customer Care, Newsroom and Sales. 
• Work closely with Management to ensure all leased facilities are maintained in the appropriate condition and costs are minimized. 
• Ability to manage budgets and identify opportunities for cost savings and optimization.
• Ability to respond to frequent demands of multiple customers (internal and external).
• Strong interpersonal skills. Must be very customer focused and must be a team player willing to help when and where needed.
• Strong ability to troubleshoot, think forward to identify potential issues, and formulate responsive plans.     
• Strong conflict management skills.
• Ability to work in multiple different environments. Warehouse, driving/field work, office settings, etc.
• Ability to lift, push and pull up to 75 lbs.
• MUST HAVE a valid driver’s license, operable vehicle, and current proof of automobile insurance. 

District Managers begin their workday at or about 12:30 AM., weekends included. The work week is generally 37.5 hours per week; two consecutive days off each week, except OT for Holidays, and any needed circumstances. Hours and days are subject to change and may vary as the job warrants; mandatory overtime may be required. Extra pay comes with night and weekend work; two-and-a-half times pay for holidays, and time and a half for OT. Additional benefits include a monthly cell phone stipend, and a $100 quarterly auto-use bonus. Annual base pay is $51,928.50, with potential to grow. 

The Times Union manages home delivery for several newspapers in Eastern New York. This is a union position with benefits including medical, dental, and vision coverage; paid vacations, sick leave and personal time; pension; tuition assistance. 

You must list your job history in your application, or attach a resume, in order to be considered. Proof of valid NY Drivers' License and auto insurance required.

The Times Union offers great pay, substantial benefits and the ability to live in a beautiful area of the country. Our commitment to multiculturalism, inclusion and anti-racism is reflected in our content, hiring strategies and culture. We encourage members of underrepresented communities to apply, and all qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.