Full-Time
Branch Member Service Associate
Posted on 4/4/2025
NASA Federal Credit Union
201-500 employees
Member-owned financial cooperative offering banking services
Compensation Overview
$21 - $27.50/hr
Washington, DC, USA
In Person
Must travel to other local NASA FCU branches; reliable transportation required.
 Finance & Banking (1) |
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- MSA I: High school diploma or general education degree (GED). A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products. Cash handling experience required.
- MSA II: High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, certificates of deposit (CDs), Money Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
- MSA III: High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as Health Savings Account (HSA), Individual Retirement Account (IRA), and Business accounts, Loan Processing, counseling experience. Advanced sales/cross-selling experience.
- Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
- Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
- Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
- Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, wire transfers, and stop payment set up and changes.
- Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
- Handles consumer loan application processing, document collection, and disbursements.
- Advises members regarding available insurance protection (life, disability, gap, etc.).
- All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
- All MSAs may be assigned duties to support other areas in the Credit Union.
- All MSAs are expected to support the Call Center queues (phone and email).
- Preference will be given to candidates with at least one year of banking experience.
- Travel to other local branches on a regular basis is a requirement.
- Reliable transportation is required.
NASA Federal Credit Union is a member-owned financial cooperative offering savings, checking, credit cards, personal and auto loans, and mortgages. It operates as a not-for-profit, returning profits to members through better rates and lower fees, and it also provides investment and insurance options. It serves NASA and partner employees and retirees, their families, and others who meet membership criteria, with branches in the Washington, D.C. area and digital banking access. Its goal is to help members reach financial goals by delivering affordable, member-focused financial services, including competitive high-yield savings like share certificates.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Upper Marlboro, Maryland
Founded
1949
Simplify's Take
What believers are saying
- Digital banking modernization drives member engagement and satisfaction improvements.
- Competitive auto loan rates at 7.44% APR expand lending market share.
- DataVisor fraud prevention partnership protects $5.4 billion asset base.
What critics are saying
- Alkami platform dependency creates single-point-of-failure for 240,000 members' account access.
- Mega-banks' 4.5%+ APY savings products erode NASA FCU's rate advantage.
- Federal workforce contraction directly shrinks core membership and revenue base.
What makes NASA Federal Credit Union unique
- Member-owned cooperative returns profits as lower rates and higher yields.
- Zero-down, no-PMI mortgages at 4.34% APR attract price-sensitive borrowers.
- Alkami platform integration elevated mobile app rating from 1.3 to 4.9.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Remote Work Options
Flexible Work Hours
Long-term Disability Insurance
Health Savings Account/Flexible Spending Account
Employee Assistance Program
Identity Theft Protection
Pet Health Insurance
Employee Referral Bonus
Education Assistance
Gain Sharing Bonus
Voluntary Supplemental Life Insurance
Voluntary Dependent Life Insurance
Voluntary Short-term Disability Insurance
Voluntary Long-term Care Insurance
Flexible Spending Medical Account
Flexible Spending Dependent Care Account
Gym Membership
Employee Discount Program
Company Social Events
Company News
Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., proudly announces its successful collaboration with NASA Federal Credit Union (NASA FCU) to modernize and optimize its digital banking experience for members by introducing push provisioning.
Alkami Technology, Inc. (Nasdaq: ALKT) (“Alkami”), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., proudly announces its successful collaboration with NASA Federal Credit Union (NASA FCU) to modernize and optimize its digital banking experience for members by introducing push provisioning. The partnership has resulted in significant improvements in member satisfaction, digital engagement, streamlined technology integration, and comprehensive experiences across mobile and desktop.Since launching the Alkami platform, NASA FCU has achieved key milestones:Improved Mobile Application Ratings: NASA FCU’s mobile app rating surged from 1.3 to 4.9, demonstrating enhanced member satisfaction and trust in the credit union’s digital offerings.Boosted Member Engagement: More members are leveraging NASA FCU’s upgraded digital platforms, reflecting increased interaction and satisfaction.Accelerated Innovation: Alkami’s application programming interface (API) framework has enabled faster and more efficient integrations, allowing NASA FCU to quickly adapt to market demands.“I truly believe that our card management suite is one of the best. Alkami has delivered one of the most cohesive card experiences we’ve seen in the industry. They continue to push the envelope with innovative features, allowing members to start using their cards digitally while the physical card is still in the mail. These cutting-edge features are setting a new standard for what card management can be in the digital banking space,” said Liam Petraska, digital banking manager at NASA Federal Credit Union.NASA FCU continued to deepen their investments by prioritizing their members’ needs and expanding their card management suite to offer digital card capabilities, as well as granular card controls and alerts
Enhancing the member experience with digital card capabilities that empower members to transact with ease and strengthen payment securityPLANO, Texas, Jan. 10, 2025 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., proudly announces its successful collaboration with NASA Federal Credit Union (NASA FCU) to modernize and optimize its digital banking experience for members by introducing push provisioning. The partnership has resulted in significant improvements in member satisfaction, digital engagement, streamlined technology integration, and comprehensive experiences across mobile and desktop.Since launching the Alkami platform, NASA FCU has achieved key milestones:Improved Mobile Application Ratings: NASA FCU's mobile app rating surged from 1.3 to 4.9, demonstrating enhanced member satisfaction and trust in the credit union's digital offerings.NASA FCU's mobile app rating surged from 1.3 to 4.9, demonstrating enhanced member satisfaction and trust in the credit union's digital offerings. Boosted Member Engagement: More members are leveraging NASA FCU's upgraded digital platforms, reflecting increased interaction and satisfaction.More members are leveraging NASA FCU's upgraded digital platforms, reflecting increased interaction and satisfaction. Accelerated Innovation: Alkami's application programming interface (API) framework has enabled faster and more efficient integrations, allowing NASA FCU to quickly adapt to market demands."I truly believe that our card management suite is one of the best