Full-Time

Associate Client Engagement Manager

Posted on 6/18/2024

Ensono

Ensono

1,001-5,000 employees

Digital transformation and cloud managed services

Consulting

Mid

Remote in USA

Required Skills
Sales
Requirements
  • Bachelor’s degree from a four-year college or university or equivalent work experience
  • 3-5 years of IT sales or related experience
  • Understanding of the managed services marketplace
  • Demonstrable experience of successfully navigating mid- and large-sized enterprises to drive IT and business-led opportunity creation
Responsibilities
  • Be the Client’s main point of contact at Ensono
  • Learning current client / scope and contract terms while understanding how Ensono Services impact Clients business
  • Managing messaging to the client on operational stability via active partnership with Service Delivery Management
  • Building key partnership and alliance relationships that impact the client or Ensono's ability to grow and transform
  • Whitespace growth of existing services
  • Enabling and selling new services sales across the client’s IT landscape
  • Understanding of client business and what drives their IT needs
  • Understand client’s competitive services landscape for Ensono whitespace services
  • Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account
  • Understanding of clients’ digital road map and their current strategies
  • Identifying and engaging in client’s cloud and transformation strategy
  • Introducing cloud native development practice areas
  • Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account
  • Bring the right Ensono relationships to the client on a regular basis
  • Weekly internal client status and opportunity reviews
  • Monthly business reviews with the client and Ensono account team
  • Quarterly business reviews with client and Ensono account team
  • Manage Ensono Executive sponsor program by client
  • Be Accountable to bring the right technical and sales specialist roles to new service opportunities
  • Engage, be curious, drive positive disruption across the clients’ IT teams: infrastructure, applications, business units
  • Listen and help clients in their transformation goals (i.e., get to the cloud, develop new apps, data strategies, data center consolidation, MF application modernization)
  • Maintain client relationship map including key competitors and their client sponsors
  • Partner with Service Delivery Management (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders
  • Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growth
  • Accountable for driving MBR and QBR
  • Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are communicating resolution status to client. Service Delivery Leads are fully accountable and responsible for deployment, service quality and proactive recommendations.

Ensono specializes in digital transformation services, offering mainframe and application modernization, public cloud migration, and cloud-native development for hybrid environments. Their technologies include mainframe-as-a-service, mainframe optimization, cloud managed services, and cloud engineering.

Company Stage

N/A

Total Funding

N/A

Headquarters

Downers Grove, Illinois

Founded

1969

Growth & Insights
Headcount

6 month growth

2%

1 year growth

14%

2 year growth

32%
INACTIVE