Front Office Team Leader

Job Description

As our next Front Office Team Leader, you…

• Are the ‘face of' The Ibis London Canning Town, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Provide guidance and support to the team, supervising hotel operations
• Help team members performing their tasks and look for improvement/training opportunities
• Develop sales skills to assist your team in delivering world-class results
• Help the hotel meet its targets
• Are an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.
• Ability to work independently and efficiently, sometimes during overnight hours

Qualifications

• Previous experience as a receptionist or in a similar role, preferably within the hospitality industry.
• Strong numerical and analytical skills with a keen eye for detail.
• Previous experience with Opera PMs or similar, preferred but not essential
• Proficiency in using financial software and hotel management systems.
• Excellent customer service and communication skills.
• Ability to work independently and efficiently with little supervision.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Fluency in English, both written and verbal.
• Basic computer skills and familiarity with standard office software.
• Problem-solving abilities and a proactive approach to addressing issues or complicated guests.