Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Menlo Security

Menlo Security

201-500 employees

Offers cloud-based browser security services

Data & Analytics

Junior

United States

Required Skills
TCP/IP
Communications
Requirements
  • 2 to 4 years of experience in customer support in enterprise cloud/network security, or IT admins of security services/devices
  • Fast learner and self-starter
  • Excellent verbal and written communication and interpersonal skills
  • Ability to troubleshoot HTTP/HTTPS and cybersecurity related technologies
  • BS or MS in EE or CS/CE, Math, Physics or related fields
  • Good working knowledge of TCP/IP, Internet technologies
  • Demonstrate strong analytical and problem-solving skills
  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
Responsibilities
  • Lead troubleshooting effort to resolve customer reported issues via phone and/or e-mail or remote session
  • Document thought process, log analysis results and steps performed in change requests
  • Provide configuration/policy/design recommendation and assistance in customer deployment
  • Create knowledge base articles and best practice documentation
  • Recreate customer reported issues both in Cloud environment and OVA/appliance
  • Assist engineering and operations teams to investigate and resolve software or cloud platform issues
  • Perform patch qualification related tasks such as bug fix verification
  • Analyze log data, HAR file, network packet traces, HAR file, or Net log to identify the source of a problem
  • Ensure customer’s reported issues are resolved to the customer’s satisfaction in a timely manner

Menlo Security is known for its effective cloud-based Browser Security solutions that prioritize both user safety and data integrity for enterprises. This firm stands out for its dynamic, real-time policy enforcement capabilities, ensuring that security measures are consistently up-to-date and adaptable to evolving threats. This commitment to high security standards and flexibility makes it an ideal workplace for those dedicated to pioneering in the cybersecurity landscape, aiming to protect global enterprises from web-based threats.

Company Stage

Series E

Total Funding

$255.8M

Headquarters

Mountain View, California

Founded

2013

Growth & Insights
Headcount

6 month growth

8%

1 year growth

1%

2 year growth

15%