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Customer Success Engineer
Confirmed live in the last 24 hours
San Diego, CA, USA
Experience Level
Desired Skills
Data Analysis
Google Cloud Platform
Microsoft Azure
  • 3+ years demonstrated ability working in a technical customer-facing role, e.g., technical account management, management consultant, pre-sales engineer or customer success
  • Consistent record of achieving targets and goals with a history of driving adoption and identifying risks to renewals, cross-selling and upselling
  • Working knowledge of ML Ops and methodologies
  • Experience using one or more of the following packages: TensorFlow/Keras, PyTorch Lightning, HuggingFace
  • Experience setting up code/data pipelines, automations, databases and/or containerized workload on cloud platforms (AWS, GCP, Azure)
  • Proficiency in Python and data analysis tools such as Pandas, Scikit-Learn, Plotly
  • World-class reliability - our customers will expect rapid responses to product questions
  • Willing to go the extra mile, great work ethic, resourceful, “get it done” attitude
  • Serve as the primary internal and external point of contact for your portfolio of existing customers
  • Drive adoption and expansions in collaboration with sales by making use cases wildly successful and seek out additional opportunities
  • Lead the new customer onboarding program and work with core Gretel.ai technical teams to ensure that customer requests and critical issues are resolved in a timely fashion
  • Maintain a regular communication cadence with your customers, including quarterly/executive business reviews
  • Develop a comprehensive understanding of customer health and status through regular customer dialogue and by supervising health and adoption metrics
  • Be a customer advocate as we establish our roadmap and influence features and improvements and actively support them through the product development pipeline via collaboration with the product team
  • Identify and mitigate risk of churn with a well thought out account add-on strategy built in collaboration with the accounts team
  • Become a domain expert on all things ML/Ai and specifically Gretel.ai
  • Assist with the development and implementation of standard methodologies, processes and tools to continually improve our Customer Success Program
  • Help author and contribute to market-facing publications, documentation and FAQs
  • Continuously educate your existing customers and additional business units through lunch and learns, educational workshops, etc
  • Build and own the strategy to make the initial use cases successful and find new use cases within the organization to expand Gretel's footprint

11-50 employees

Synthetic data API software
Company Overview
Gretel is on a mission to seek out elegant, composable abstractions that enable scalable, flexible data sharing.‍ Gretel's APIs enable developers to fine-tune custom AI models and generate synthetic data that's as good or better than what they already have.
  • Healthcare
  • Phone & internet
  • WFH
  • Flexible PTO
  • Home office stipend
  • 401k