Patient Navigator

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essentials Functions and Accountabilities of the Job

• Provides customer services to patients, visitors, and public.
  • Maintains consistent patient flow.
  • Greets customers, families and visitors in a professional manner and determines needs. Functions as first point-of-contact for directing customers to medical and health related services
  • Answers incoming phone calls, aids or directs call appropriately
• Answers questions about SEARHC providers and locations; serves as a resource person and provides accurate information and directions on clinic programs and services.
• Ensures customer satisfaction.  Aids patients to help them understand the process of their care and learn more about their health. Escorts patients to their designations. Maintains wheelchairs for cleanliness and customer availability.
• Performs regular rounds to ensure continual customer satisfaction. Relays information to appropriate staff or manager. Supports customer service goals and initiatives.
• Performs regular rounds of the main entrance and lobby ensure cleanliness and continual customer satisfaction.

Other Functions

• Other duties as assigned

Supervisory Responsibilities

• This position does not require supervisory responsibilities.

Additional Details:

Education, Certifications, and Licenses Required:

• High school diploma or equivalent – required

Experience Required:

• Two years of customer service experience – required.  An equivalent combination of relevant education and/or training may be substituted for experience - required

Knowledge of:

• Knowledge of customer service concepts and practices.
• Knowledge of safety, infection and quality control standards.
• Knowledge of medical terminology.
• Knowledge of privacy rules and regulations

Skills in:

• Skill in persuasive conflict resolution.
• Skill in effective oral and written communication.
• Skill in working independently or as a team member.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in establishing and maintaining cooperative working relationships with other employees.

Ability to:

• Ability to positively reflect SEARHC and ELMC in a positive manner
• Ability to establish and maintain effective working relationships for with all staff and departments

Travel Required: 

Less than 10% travel expected.

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!