Client Success Associate @ Big Health

Client Success Associate

Posted on 3/15/2023

INACTIVE

Locations

Remote • United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

PowerPoint/Keynote/Slides

Communications

Requirements

2+ years of enterprise account management experience
Knowledgeable in Client Success and digital health, and active in seeking answers to gaps in knowledge
Ability to manage deadlines and prioritize in a fast-paced environment
Developing skills to proactively influence key stakeholders and drive impact
Clear, collaborative communication skills, and a willingness to support your Big Health team
A driven, creative thinker with a strong attention to detail and an analytical approach will be critical to yours and your client's success
An interest in healthcare, health tech, & mental health, and a passion for directly improving people's lives
Desire to develop presentation and storytelling capabilities through PowerPoint
Growth mindset and willingness to partner and learn from your peers

Responsibilities

Build strong relationships with clients to become a trusted mental health partner & advisor
Manage and resolve day-to-day customer inquiries including eligibility, co-branding of enrollment materials, invoicing, member support inquiries, and workflows
Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
Identify opportunities to help clients expand engagement of our products within their populations
Generate, customize, and analyze client-level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes
Become a product expert and internal champion for clients as we improve our products

Our Mission

At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our digital therapeutics — Daylight for anxiety, and Sleepio for insomnia — are available anytime and anywhere to help people overcome their mental health issues.

In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model, in partnership with some of the most prominent global healthcare organizations, including CVS Health and the UK’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care.

Big Health is a remote-first company, and this role can be based anywhere in the US. We encourage you to apply even if you don’t meet 100% of the job requirements. To learn more about working at Big Health, visit Built In or Glassdoor. Join us.

What You’ll Do:

Build strong relationships with clients to become a trusted mental health partner & advisor
Manage and resolve day-to-day customer inquiries including eligibility, co-branding of enrollment materials, invoicing, member support inquiries, and workflows
Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
Identify opportunities to help clients expand engagement of our products within their populations
Generate, customize, and analyze client-level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes
Become a product expert and internal champion for clients as we improve our products

What You Bring:

2+ years of enterprise account management experience
Knowledgeable in Client Success and digital health, and active in seeking answers to gaps in knowledge
Ability to manage deadlines and prioritize in a fast-paced environment
Developing skills to proactively influence key stakeholders and drive impact
Clear, collaborative communication skills, and a willingness to support your Big Health team
A driven, creative thinker with a strong attention to detail and an analytical approach will be critical to yours and your client’s success
An interest in healthcare, health tech, & mental health, and a passion for directly improving people’s lives
Desire to develop presentation and storytelling capabilities through PowerPoint
Growth mindset and willingness to partner and learn from your peers

Life at Big Health:

Be part of a team that includes clinical psychologists, software engineers, business leaders, and even a former karaoke entrepreneur [shh… it’s a secret]
Surround yourself with the smartest, most enthusiastic, and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out
Check out our values - they’re a living, breathing part of our culture
Enjoy benefits including a generous vacation policy, professional development fund, flexible working locations, and more
Competitive salary packages including stock options

The US base salary range for this full-time position is $75,000 - $85,000. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Additional compensation may include benefits, variable pay, discretionary bonuses, and equity.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The pay scale is subject to change depending on business needs.

Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.

51-200 employees

Website

Digital therapeutics

Company Overview

Big Health's mission is to help millions back to good mental health.

Benefits

Health care - We provide 100% employee coverage for medical, vision, and dental. Plus, free access to Sleepio for poor sleep, Daylight for worry and anxiety, and additional mental health benefits.
Time off - We take balance seriously. Employees get 20 days of PTO plus eight holidays, a year-end week off, and Flex Fridays. Employees also receive 10 days of paid sick leave per year.
Professional development - Employees receive a $1k USD or £800 stipend — plus five paid days off — for professional development, plus a stipend for their work-from-home setup.
Retirement savings - US Employees are eligible to participate in a 401(k) program with company match, and UK employees receive a pension program with NEST.
Team building - Apart, but never alone. We host an annual Summit in-person at our SF HQ (virtual when needed), and regular social events to keep bonds strong.
Family - Employees are eligible for parental leave on day one. Dependents are eligible for 50% coverage on our medical, vision and dental plans, plus access to Sleepio and Daylight.

Company Core Values

Ingenuity is our secret weapon - Hard problems are best solved with applied creativity. When a door is locked shut, we hunt for a window. When humans don’t scale, we create virtual therapists. Even in the tightest of spots, with just our wits, lateral thinking, and a blowtorch, there’s nothing we can’t solve. Although in practice we rarely need the blowtorch.
You gotta have soul - There’s a certain energy to people who work here. A positivity, an infectious curiosity, an emotional generosity. We celebrate our differences, care for our users and look after each other. It’s what the French would probably call joie de vivre, and so would we if we could spell it. After all, the whole reason for good health is to enjoy life.
Greatness through humility - We hire brilliant people who ask stupid questions, give their best ideas away and celebrate others before themselves. And brilliant people know they can always improve. We admit when we’re wrong, take responsibility by default and embrace failure as a step towards greatness. We’re constructively honest with our peers – not to lay blame but to ask how we can all do better. That’s why there’s no I in Bg Health (ahem).
The tenacity to move mountains - It takes unbelievable grit, resilience and plain old hard work to achieve the apparently impossible. And we’re willing to do the hard yards to transform healthcare. Even when it feels like walking over hot coals. Or pulling teeth. Or any other painful metaphor you can dream up. Because nothing worth achieving is easy. Now, where do you want that mountain?