Machine Learning Success Manager
Updated on 11/30/2023
Snorkel AI

51-200 employees

Snorkel provides data-driven AI solutions.
Company Overview
Snorkel AI is leading the shift from model-centric to data-centric AI development with its unique programmatic approach. The company is building an AI-powered data platform.
AI & Machine Learning
Data & Analytics

Company Stage

Series C

Total Funding





Redwood City, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA • New York, NY, USA
Experience Level
Desired Skills
Data Science
AI & Machine Learning
  • 5+ years demonstrated ability working in a technical customer-facing role, e.g., technical account management, management consultant, pre-sales engineer or customer success.
  • Demonstrable ability to understand customer objectives, design solutions and identify expansion opportunities that align to value drivers within the account.
  • Experience running strategic projects or professional services engagements with a strong orientation towards teaching and enablement.
  • Consistent record of achieving targets and goals with a history of driving adoption and identifying risks to renewals, cross-selling and upselling.
  • Influential presence in front of customers, strong presentation and interpersonal skills and the desire to become the trusted advisor.
  • Skilled at coordinating resources to manage customer issues through a successful resolution.
  • B.S. degree in Computer Science, Engineering, or comparable degree/experience.
  • Travel up to 30% based on customer needs.
  • Build and develop relationships with senior leaders in business and IT to ultimately stay aligned with business outcomes and secure partnership in their transformation initiatives.
  • Identifying critical needs of our customers and mapping appropriate resources multi-functionally including product, engineering, data science, and co-founders.
  • Lead the new customer onboarding program and work with core Snorkel AI technical teams to ensure that customer requests and critical issues are resolved in a timely fashion.
  • Be a customer advocate as we establish our roadmap and influence features and improvements and actively support them through the product development pipeline via collaboration with the product team.
  • Partner closely with Regional Sales Leaders, Account Executives, MLEs, Data Scientists, and other internal collaborators to identify new use cases and add-on opportunities for the account team
  • Identify and mitigate risk of churn with a well thought out account add-on strategy built in collaboration with Account Team.
  • Supervise customer health and adoption metrics, developing a comprehensive understanding of account health and overall status.
  • Become a domain expert on the Snorkel AI product, and our position within the marketplace while also continuing to expand your knowledge of AI/ML industry trends.
  • Assist with the development and implementation of standard methodologies, processes, and tools to continually improve our Customer Success Program.
Desired Qualifications
  • Previous experience working on machine learning projects or industry knowledge of standard technologies in the machine learning space.
  • Track record of collaboration across technical and sales teams to handle churn and grow retention rates within accounts.
  • Strong desire to help people solve problems with the ability to explain technical concepts to a broad audience and then influence internal and external partners
  • Ability to uncover customer struggles and apply Snorkel AI’s resources to provide solutions.
  • Previous experience with manufacturing, retail, health and life sciences, or insurance is a plus