Senior Manager @ Workwave

Salary Range: 120000 to 145000 (Currency: USD) (Pay period: per-year-salary)

The Senior Manager, Fintech Operations is critical to the management and maintenance of WorkWave’s Payments & Financial Services (Fintech) business. They run the day-to-day operation. Handle escalations. Drive urgency internally and with partners. Ensure processes are defined, maintained and improved upon. Ensure WorkWave and WorkWave employees are compliant and, performant, and that vendors and internal services meet and exceed SLAs.

This role is a key contributor and stakeholder in developing our embedded payments and financial services strategy, managing day-to-day Payfac operations, owning payment partner relationships, and defining key payments metrics. Accountable for completion of payments initiatives in conjunction with PMO, launching new partners, presenting at business reviews, implementing policies and procedures that reduce risk while improving overall performance.

WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas. We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time. Fintech is a strategic business unit, critical to the growth of the company.

WHAT YOU’LL DO:

• Manage all of the payment operations. Track data, analyze and provide metrics about the operation. Things like:

• Trading merchants

• KYCs

• Chargebacks

• Bank Account Changes

• Non-trading MIDs

• Non-collectible subscriptions

• Implementation of price changes

• Manage and continuously improve key operational processes such as KYC, AML, Fraud prevention, Underwriting, Compliance & serve as a Compliance Officer.

• Ownership of KPIs and leadership of process and technical improvements

• Team Leadership

• Efficiency improvement - maximizing year over year increasing positive operating leverage through automation, offshoring, outsourcing, etc.

• Partner management - ensuring vendors and partners are meeting SLAs. Holding them accountable.

• Business System improvement - technical acumen and ability to lead change within the CRM, ERP and other business systems that support the Fintech operation

WHAT YOU’LL BRING:

Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA is a plus.
Minimum of 5 years of sales experience, with at least 3 years in a leadership role within the fintech or related industry.
Proven track record of operational success
Detail oriented and persistent
Deep understanding of fintech solutions and their application within the field services industry
Strong relationships and reputation within the target industries
Prior sales management experience leading both Hunter & Farmer individual sales contributors
Strong collaboration skills and experience
Strong leadership and team management skills
Excellent communication, negotiation, and presentation skills
Ability to travel as required

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE’VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Free subscription to the Calm App for you and up to 4 dependents!

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

Senior Manager

Payment Operations

Workwave

Compensation Overview

WHAT YOU’LL BRING:

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