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Full-Time

Outlet Assistant Store Manager

Posted on 7/1/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for furniture and decor

Consumer Goods

Entry

Naperville, IL, USA

Category
Administrative & Executive Assistance
Customer Service & Reception
Specialized Administrative Roles
Required Skills
Sales
Communications
Salesforce
Customer Service
Data Analysis
Responsibilities
  • Lead and create a best in class customer experience
  • Assist the Store Manager in building a high performing customer centric team
  • Lead and develop a team of Sales Associates to meet sales goals
  • Master the brand story and share it with polished communication
  • Recruit, hire, and retain a salesforce that drives sales
  • Build talent pipeline for budgeted sales and customer experience
  • Build schedules for best customer service and operational requirements
  • Maintain leadership presence through effective floor management
  • Identify customers' needs and balance with operational requirements
  • Perform opening and closing routines to meet financial goals
  • Foster a culture of accountability and continuous feedback
  • Lead a team to demonstrate ethical conduct, security, and compliance
  • Support and inspire the team daily with respect and empathy
  • Manage stockroom organization and supply levels
  • Utilize sales analytics tools to drive store profitability
  • Monitor stock levels, merchandise adjacencies, presentations, signing, and assortment
  • Participate in operational store activities as needed
  • Share innovative ideas to improve team operations
  • Live by and guide by the People Principles

Wayfair is a leading e-commerce platform specializing in home furnishings and decor, offering an expansive selection that caters to diverse tastes and budgets. The company stands out for its strong customer-centric approach, utilizing advanced e-commerce technologies to enhance the shopping experience. Working at Wayfair provides employees with the opportunity to be part of a dynamic team that values innovation in digital commerce and customer engagement, making it an ideal environment for professionals passionate about driving technological advancements in the retail industry.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-11%

2 year growth

-20%
INACTIVE