Client Insights Manager
Posted on 9/8/2023
Stitch Fix

1,001-5,000 employees

Online personal styling platform
San Francisco, CA, USA
Experience Level
Desired Skills
Business Strategy
Business & Strategy
  • You have 7+ years of client insights/research experience agency or client side; UXR experience is preferred
  • You have experience in managing and fostering the growth of team members
  • You have extensive experience in retail and/or ecommerce marketing
  • You have significant experience with a range of qualitative and quantitative customer research methods
  • You are both strategic and analytical, with an ability to break down problems and drive solutions
  • You have a proven track-record of cross functional collaboration and influencing business partners based on research insights
  • You have excellent written and oral communication skills and strong interpersonal skills, with a hunger for learning and development; a team player
  • You have a strong ability to prioritize and manage resources to maximize results
  • You are both right brained and left brained, can think big picture and have the ability to execute with great quality in the details
  • You have a passion for a vibrant company culture committed to being Bright, Kind and Motivated by Challenge
  • Represent the voice of the customer by proactively bringing forward insights from research and analysis and identifying opportunities for business improvement based on research findings
  • Contribute to Insights strategy and budget planning
  • Manage a Lead Researcher, taking on the roles of responsibility and mentorship to foster their growth, progress, and continuous learning
  • Oversee our NPS program, serving as a cornerstone for our business strategy and garnering significant attention across the organization
  • Plan, conduct & manage end-to-end quant & qual research projects (including: developing questionnaires and discussion guides, programming & analyzing surveys, moderating focus groups, and conducting customer interviews) and be able to summarize and share findings & recommendations to key stakeholders
  • Perform ad hoc analyses of existing client data (Looker experience a strong advantage) to identify opportunities and support business decisions
  • Produce monthly competitor reports based on market share data (retailer & product category level) and desk research
  • Assist in managing on-going tracker studies such as Brand Tracker, Client & Prospect Sentiment Trackers and NPS data
  • Act as a strategic business partner and thought leader across Marketing, Creative, Strategy, Merchandising, Styling, and CX teams to frame, investigate, and answer key questions about existing and prospective customers
  • Support the UX Research team with usability research where necessary