Full-Time

Senior Manager

Customer Advocacy

Posted on 1/13/2025

Samsara

Samsara

1,001-5,000 employees

IoT platform for fleet management and safety

Compensation Overview

$114.8k - $184.5kAnnually

Senior, Expert

Remote in USA

Candidates must reside in the US except for the San Francisco Bay Area and NYC Metro Area.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Data Analysis
Requirements
  • 10+ years of experience at a high-growth, fast-paced global company on customer advocacy marketing team, including 2+ years of direct people management, with a proven ability to drive cross-functional initiatives in dynamic environments
  • Strong leadership and problem-solving skills, with the ability to mobilize teams and drive impactful outcomes in a fast-paced environment
  • Deep customer focus, with the ability to understand customer behaviors, motivations, and goals, and apply insights to effective decision-making
  • Strategic thinker with a solid foundation in program management and a passion for coaching and team development
  • Results-driven and detail-oriented, with strong analytical skills to measure advocacy program effectiveness and ROI
  • Expertise in crafting compelling, concise storytelling to amplify the customer voice across channels
  • Exceptional communication skills and executive presence, paired with strong empathy, excellent listening skills, and interpersonal abilities to build authentic relationships
  • Experience with tools like Salesforce, ReferenceEdge, Airtable, etc. to manage and optimize workflows
  • Bachelor’s degree from a 4-year institution
Responsibilities
  • Develop and scale our strategic advocacy program portfolio: Lead the growth of our advocacy and loyalty programs, including awards, strategic partnerships, digital reputation, storytelling, and distribution initiatives.
  • Uncover and elevate the customer voice: Oversee the discovery of impactful customer stories through both programmatic and on-demand sources.
  • Drive the next phase of Customer Reference Program and self-service story hubs: Scale the existing Customer Reference Program by optimizing processes and workflows.
  • Conceptualize and execute innovative programs and campaigns: Spearhead new innovative programs and campaigns to support Customer Success and Go-to-Market (GTM) teams.
  • Refine team processes and establish a scalable operating model: Work collaboratively with cross-functional leaders and team members to mature and refine the team’s operating model.
  • Drive cross-functional alignment and cohesive communication: Proactively align with key stakeholders across the customer journey to create seamless experiences.
  • Measure and share program effectiveness: Partner with Marketing Operations and Analytics to establish a robust reporting framework.
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
  • Hire, develop and lead an inclusive, engaged, and high performing team.
Desired Qualifications
  • Experience scaling customer advocacy or reference programs globally, with a focus on optimizing processes to support diverse international markets.
  • Familiarity with advanced technologies such as sentiment analysis or predictive analytics to uncover new advocacy opportunities and drive program outcomes.
  • Proven success in overseeing or coordinating large-scale customer events, conferences, or similar initiatives to amplify customer stories and strengthen relationships.
  • Exceptional collaboration, storytelling, and adaptability skills, paired with a growth mindset to thrive in a fast-paced, and evolving environment.

Samsara offers an integrated platform that uses Internet of Things (IoT) technology to improve safety, efficiency, and sustainability for businesses. Their services include AI-powered video security and vehicle telematics, allowing clients to monitor and manage their operations in real-time. Unlike competitors, Samsara provides a subscription-based model that includes both software and hardware solutions, along with an API for custom integrations. The company's goal is to leverage technology to enhance operational management across various industries.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven predictive maintenance reduces downtime and costs for fleet operators.
  • 5G technology enhances Samsara's real-time data analytics capabilities.
  • Growing EV adoption allows expansion of Samsara's EV management solutions.

What critics are saying

  • Increased competition from Powerfleet and Geotab in the telematics market.
  • Over-reliance on partnerships with Hyundai Translead and Continental.
  • Rapid AI and IoT advancements may outpace Samsara's current offerings.

What makes Samsara unique

  • Samsara's Connected Operations Cloud integrates IoT data for actionable insights.
  • The company offers AI-powered video security and vehicle telematics solutions.
  • Samsara's platform supports diverse industries, enhancing safety, efficiency, and sustainability.

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Benefits

Health, dental, and vision coverage for employees and their families with premiums 100% covered

Mental health and wellness support

Family planning resources and parental leave policy

Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses

Flexible PTO and family leave

401k with up to 4% matching

Bi-annual company events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

1%
Business Wire
Mar 10th, 2025
Samsara and Hyundai Translead Partner to Enhance Trailer Visibility with 360-Degree Monitoring Solution

"By integrating Hyundai Translead's HT LinkVue system with Samsara's Connected Operations Platform, fleets get a more complete picture of what's happening on the road.

Fleet Equipment Magazine
Mar 9th, 2025
Continental, Samsara Partner to Integrate Truck Tire Monitoring Into Fleet Management

Continental and Samsara have partnered to streamline fleet management by integrating Continental's ContiConnect digital truck tire monitoring platform with Samsara's fleet management system.

The Industrial
Mar 7th, 2025
Samsara Delivers Combination of Growth, Scale, and Profitability in FY25

With a continued focus on enabling its customers to operate smarter with data, Samsara today announced enhancements to its Smart Trailers solution with features and strategic partnerships designed to help fleets boost efficiency, reduce costs, and improve safety.

Stock Titan
Feb 20th, 2025
Powerfleet Unity Named #1 Global Platform & Solution Portfolio in its Market by ABI Research

Powerfleet was also named among the top three global leaders alongside Samsara and Geotab.

Laotian Times
Feb 19th, 2025
Samsara Applauded by Frost & Sullivan for Improving the Safety and Efficiency of Connected Fleet Telematics Operations and Its Market-leading Position

SAN ANTONIO, Feb. 19, 2025 /PRNewswire/ - Frost & Sullivan researched the commercial vehicle telematics industry and, based on its findings, recognizes Samsara with the 2024 North American Company of the Year Award.

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