Samsung Content Planning and Production Specialist

Job Type:

Work Location:

Overview:

2020 Companies, in partnership with Samsung Electronics America, seeks an experienced Content Planning and Production Specialist!

Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

Location: Must reside in SC, or near Plano, TX, or Ridgefield Park, NJ, with the ability to travel to the Samsung offices as necessary

As a Content Planning and Production Specialist, you will review and update technical support content for Samsung products. This role involves acting as a project planner for subject matter experts to facilitate content revisions based on user feedback. You will support and review content across various product categories, including mobile devices, wearables, tablets, home appliances, and consumer electronics, tailored for all mobile carriers, retailers, and emerging market products. Comment reviews from external stakeholders, such as Samsung Headquarters, carriers, retail customers, product managers, legal, and marketing, will be compiled and delivered to the Planning Product Manager(s) and Publishing Analyst for further distribution and upload. This cross-functional role provides essential support between the Planning and Production teams.

What's in it for you?

• Salary range: $46,000-$78,000, paid weekly

• Next day pay on demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

Job Description:

• Acquire working knowledge of Samsung products, features, and product issues affecting customer experience.

• Complete reviews of content being offered to Customers and Agents

• Collaborates and aligns with internal teams to understand the products in-depth.

• Collaborates with the Planning team and senior management to identify, develop, and implement action plans based on reporting issues for consumers and partners (Carrier/Retail).

• Supports implementation of approved ideas as directed by the management & planning team.

• Provides any risk callouts to the Production Manager & Senior Management.

• Conducts research for content projects to understand and create content that accurately answers the topic.

• Participate, manage, and report on assigned special projects.

• Create and update support content based on Planning Audits and feedback.

• Prioritize and execute tasks in a fast-paced, changing environment

• Adhere to standards set by other teams for the presentation of content.

• Communicate with product support teams to report any missing resources.

This role requires a strong understanding of SEO principles, proficiency in using Brightedge is a benefit, and the ability to translate data into actionable strategies that drive measurable results.

Keyword Research and Analysis

• Conduct in-depth keyword research using Brightedge to identify target keywords and phrases

• Analyze keyword performance, search intent, and competitive landscape to inform content strategies

Content Optimization

• Monitor and analyze content performance using Brightedge to identify areas for improvement

• Provide actionable recommendations for optimizing on-page elements (e.g., titles, meta descriptions, headings)

• Ensure content aligns with SEO best practices and search engine algorithms

Performance Tracking and Reporting

• Use Brightedge to track key SEO metrics (e.g., organic traffic, rankings, backlinks) and generate regular performance reports

• Analyze data trends to measure the effectiveness of SEO campaigns and make data-driven decisions

Competitive Analysis

• Leverage Brightedge to conduct competitive analysis and benchmark against industry peers

• Identify gaps and opportunities in competitors’ strategies to inform content and SEO tactics

Technical SEO Monitoring

• Monitor technical SEO health using Brightedge’s diagnostic tools (e.g., crawl errors, site speed, mobile optimization)

• Collaborate with the team to address identified issues and improve site performance

Content Recommendations

• Provide insights and recommendations for new content creation based on keyword opportunities and audience intent

• Align content strategies with SEO goals to drive organic visibility and engagement

Team Collaboration

• Work closely with content creators to ensure SEO integration across all digital assets

• Share insights and best practices to foster a data-driven approach to content creation

Continuous Learning and Improvement

• Stay updated on the latest SEO trends, algorithm updates, and Brightedge tool enhancements

• Experiment with new strategies and techniques to improve SEO performance and ROI

Stakeholder Communication

• Present findings, insights, and recommendations to stakeholders clearly and promptly

• Provide training or guidance on using Brightedge for SEO analysis and reporting

Performance Measurements:

• Online Help Content Resolution Rate (HCR) % and Issue Resolution (IR%)

• Adherence to Content Creation Target Launch Phases and deadlines

• Content Accuracy

• Thorough research and output on strategy planning

• Accurate and timely feedback to Management

• Accurate and timely completion of project deliverables

• Solid understanding of assigned product categories.

• Adhere to a 24-hour TAT for Feedback response

Qualifications:

• College or technical college degree, or equivalent experience – (English, communication, IT, Computer Science)

• Strong technical writing and editing skills

• Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint, and Word

• Powerful time management and organizational skills

• Understanding of Android Operating Systems

• Excellent verbal and written communication skills

• Consumer electronics product knowledge required

• 3+ years technical customer support experience (Preferred)

• 1-2 years of project manager experience (preferred)

• Team-oriented, but able to work independently and manage multiple tasks

• Self-directed, self-motivated, and results-oriented

• Ability to work in a fast-paced environment

• Solid relationship management and project management skills

• Enjoy working within a dynamic environment and can exhibit calm under pressure

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020 Companies, Inc. is required to comply with the National Labor Relations Act. Therefore, we will recruit and refer any and all applicants without regard to their protected concerted activities, including whether they have been involved in a class-action suit against 2020 Companies, Inc. for alleged violations of labor and employment laws. We acknowledge the right of employees to engage or to refrain from such activities.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.