About Us:

Join one of our product teams and develop features with real value for a one-of-a-kind product management system used by 4500+ global companies.

As a leading B2B SaaS company transforming how product teams around the world build and manage products, we are expanding our internal Growth team in San Francisco. We are looking for a seasoned Senior Backend Engineer to help architect and implement backend systems that are critical to our monetization and retention strategies.

About the Role:

The Growth team’s goal is to make it exceptionally easy for people around the world to discover, trial, buy, and use our suite of products and services. As a result, our team is responsible for driving sustainable business growth by increasing acquisition, monetization, conversion, and retention throughout the end-to-end customer funnel. We use experimentation, customer feedback, and data-driven insights to guide our work and optimize the customer experience.

Your work will focus on developing and optimizing backend systems that enable more effective monetization strategies, enhance customer retention, and streamline the product experience to better serve our users.

Key Focus Areas:

Monetization Optimization: Architect and refine backend systems that support dynamic pricing models and feature gating. You will work on backend logic that determines how features are packaged and made available to users across different pricing tiers, ensuring seamless scalability as our user base grows.
Retention Enhancement: Build and optimize backend services that gather and process user data to identify patterns related to churn and engagement. You’ll develop tools that allow the team to proactively address retention issues by providing personalized user experiences and recommendations.
Product-Qualified Lead Development: Collaborate on backend solutions that identify and track Product Qualified Leads (PQLs), integrating with sales and marketing systems to ensure these leads are effectively nurtured and converted into paying customers.

Day to Day Responsibilities:

• Collaborate with product, data, and design to build and test backend features that improve retention and monetization metrics.
• Lead the backend development of new features and optimizations that directly contribute to the team’s growth objectives, such as contributing to our monetization platform or enhancing user segmentation tools.
• Evaluate and integrate third-party tools or services that enhance our backend capabilities, particularly in areas critical to scaling our monetization and retention efforts.
• Share your knowledge on backend engineering and growth strategies across the organization, promoting best practices and innovative approaches.

Our Tech Stack:

As a Senior Backend Engineer, you will be an expert in Ruby (on Rails) and have experience with the following frameworks, tools, and languages:

• Frontend: TypeScript, React.js (for full-stack awareness)
• Backend: Ruby on Rails, GraphQL, Kafka
• Storage: Postgres, OpenSearch, Redis
• Data Pipeline: Python, Keboola, Looker, Snowflake
• Infrastructure: AWS, Kubernetes, Terraform

About You:

• Experience: 5+ years of experience in building scalable web applications with a strong focus on backend development.
• Monetization and Retention Focus: Proven experience in solving growth-related challenges, particularly in the areas of monetization and customer retention.
• Collaboration Skills: Demonstrated ability to work effectively with cross-functional teams, including product management, marketing, and data analysis, to drive business outcomes.
• Business Acumen: Strong understanding of key business KPIs such as conversion, engagement, retention, and churn, and how backend systems can influence these metrics.
• Proactive & Versatile: Capable of taking ownership of projects, even outside of your direct responsibilities, and comfortable working within other teams’ codebases (guest dev) to drive initiatives forward.
• Data-Driven Development: Experience using A/B testing tools (Optimizely, LaunchDarkly) and telemetry/BI tools (Looker, Amplitude, MixPanel) to iterate quickly and measure the impact of your work.

What’s in it for you?

• Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
• Your customers are going to be the best product teams and minds out there. You will have the opportunity to learn from and advance the work of the best of the best in your field.
• Be a part of a growing and innovative, mission-driven company, with the opportunity to shape the future of our product and customer experience, and to define an entire new market category.
• Collaborate with a talented and passionate team, dedicated to making products that matter, together.

What We’ll Offer:

At Productboard, we believe in providing you with a comprehensive compensation and benefits package that reflects our commitment to your well-being and professional growth. Here’s what you can expect:

• Competitive base salary reflecting your role’s value.
• Stock options for company success.
• Robust 401k for long-term financial health.
• Life insurance and disability coverage.
• Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare.
• Subsidized gym and wellness memberships.
• Commuter benefits for convenience.
• Dedicated mental wellness programs and personal access to Soulmio for mindfulness.
• Generous paid time off: Flexible PTO + 9 sick days.
• 8 weeks of Paternity leave and 12 weeks of Maternity leave.
• Annual volunteer day for your chosen causes.
• Daily office lunches catering to your preferences.
• Professional development budget for growth.
• Regular team events to foster camaraderie.

About Productboard

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact.
• You’ll enjoy an exciting team atmosphere, building a whole new category of software.
• You can help change the way that products are built all over the world.
• We iterate quickly, and decisions are fast. You’ll have a voice in what we do and see the impact of your work.
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets.
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on.

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.

Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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