Full-Time

Care Coordinator

FreedomCare

FreedomCare

501-1,000 employees

Medicaid-funded family caregiving with pay

Social Impact

$16 - $20hourly

Junior

Philadelphia, PA, USA

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 1+ years of related experience
  • HHA or PCA certification or willing to gain certification
  • Bilingual English and Spanish
  • Effective customer service experience in high-volume inbound and outbound call environment
  • Strong customer focus and adaptability to different personality types
  • Ability to build sustainable relationships and engage patients/caregivers
  • Strong written and verbal communication skills along with active listening skills
  • Attention to detail and data accuracy
  • Ability to meet and/or exceed weekly targets or metrics
  • Effective time management, prioritization and multitasking skills
  • Proactive with a commitment to excellence in your work
  • Flexibility and openness as the role and responsibilities may change and or evolve as we grow!
Responsibilities
  • Manage a high volume of inbound and outbound calls in a fast-paced customer service environment and meet expected metrics, KPI’s and quality of service standards
  • Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
  • Review, assess and resolve the patient/caregivers needs and understand the reason for inbound inquiries
  • Effectively onboard new caregivers
  • Support patients and caregivers on-care
  • Assist in caregiver payroll, caregiver scheduling and on-care compliance
  • Responsible for quarterly compliance calls with patients
  • Responsible for maintaining annual caregiver training requirements and TB Risk assessments
  • Adhere to a revolving monthly client service and compliance standard
  • Effectively input and update the case file and account data within our Salesforce CRM tool
  • Manage your call dashboards and reporting to assist in managing assignments

FreedomCare stands out in the home care industry by leveraging a Medicaid-funded program that uniquely empowers individuals to nominate a familiar caregiver, fostering a personalized and trust-based care environment. This approach not only addresses the emotional well-being of clients by keeping them within their comfort zone but also mitigates common industry challenges such as high caregiver turnover and frequent hospitalizations. Additionally, the company's instant pay feature for caregivers underscores its commitment to a supportive and responsive work infrastructure, enhancing job satisfaction and financial stability for those in caregiving roles.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%