Head of Support
Confirmed live in the last 24 hours

51-200 employees

Embedded payroll infrastructure platform
Company Overview
Check’s mission is to make paying people simple with their advanced embedded payroll platform. The company is committed to improving front-office operations with their software that makes it possible for companies to develop a payroll product for cuustomers and also functions as a workforce management and staffing tool.
Data & Analytics

Company Stage

Series C

Total Funding





New York, New York

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA • New York, NY, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • Lead and inspire a world-class Support team to create a positive partner and customer experience ensuring the delivery of timely, accurate, and highly impactful issue resolution
  • Develop strong partner relationships and maximize the goals of Check, our partners, and their customers including supporting partners as they ramp up their Support teams to deliver a flawless experience as they scale including partnering with Sales, Enrollment, R&D and Partner Success teams
  • Create a proactive environment where our Support team anticipates and identifies potential partner and customer needs before they arise
  • Provide weekly reporting of defined Support metrics and progress of priorities to leadership teams
  • Scale the Support function by identifying gaps and opportunities to enhance team workflows, outsourcing options, process and product improvement, reduce risk and deliver a timely, accurate, and reliable partner and customer experience
  • Work with our internal teams cross-functionally to deliver scalable and automated workflows as Check and our partners grow to increase partner and customer satisfaction, empower employees, and improve existing processes
  • Provide guidance and execute on short and long-term strategic priorities and business objectives through strategic planning, project management, and operational execution; effectively communicate with leadership teams across the company to set priorities and vision for the Support team
  • Regularly report to the organization on progress, milestones met and/or deviations from expected performance for the Support team
  • Embody a culture of service excellence, leading by example and instilling accountability by setting clear expectations, measuring results, rewarding the right behavior and addressing underperformance head on
  • Recruit, coach, develop, and lead team of B2B2C Support professionals
  • 5+ years of Support leadership experience at the Manager level or higher in a SaaS-based organization
  • 7+ years of customer service experience preferably with a payroll service provider
  • Ability to influence across internal and cross-functional departments to champion change, growth, and improvement
  • Ability to collect data and project needs of a team or partner and translate them into actionable initiatives
  • Hands-on experience scaling critical initiatives in a services-oriented environment
  • Thrives in highly cross-functional organizations and experience working collaboratively with R&D specifically
  • Partner and customer focus with excellent communication skills; able to create clear communication in ambiguous circumstances to facilitate understanding of complex issues and drive solutions in both verbal and written format