Full-Time
Head of Customer Experience and Activation
Airops
Confirmed live in the last 24 hours
Unusual Ventures
11-50 employees
Venture capital supporting early-stage startups
Senior, Expert
San Francisco, CA, USA
- 8+ years of experience in customer-facing leadership roles, with a focus on SaaS or AI platforms
- Proven track record of building and scaling customer success, professional services, and support functions
- Experience in pre-sales/sales engineering, preferably in a technical or AI-driven product environment
- Strong understanding of customer onboarding and implementation best practices for complex software solutions
- Track record of driving customer retention and expansion in B2B environments
- At least 2 years of people management experience, including building and managing both technical and non-technical offshore teams
- Experience in developing and executing professional services strategies
- Strong analytical skills with the ability to translate customer and operational data into actionable insights
- Engineering background a plus
- Experience with AI techniques including prompt engineering and retrieval a plus
- Prior startup experience a strong plus
- Develop and execute our comprehensive customer experience strategy, encompassing pre-sales, onboarding, implementation, professional services, customer success, and support
- Lead and optimize all customer-facing functions to ensure seamless customer journeys and maximize customer lifetime value
- Drive the evolution of our customer experience metrics, including NPS, CSAT, churn rate, and expansion revenue
- Design and implement scalable onboarding and implementation processes, using the AirOps platform and AI to automate and drive efficiency wherever practical
- Develop and manage professional services offerings to drive customer value and additional revenue streams
- Start as a lean and mean team of 1, but then build high-performing and efficient teams our pre and post-sales functions, including the right mix of offshore and outsourced resources
- Collaborate closely with product, sales, and marketing teams to ensure alignment on customer needs and feedback
Unusual Ventures specializes in fostering early-stage startups, providing them with essential tools and expertise in enterprise and consumer technologies. With offerings like a live academy, tactical content, and access to expert operators in sales, marketing, and hiring, the company equips founders comprehensively from inception to achieving product-market fit. As a firm deeply involved in the startup ecosystem, its collaborative environment and focus on substantial, hands-on support make it an exceptional place for professionals looking to influence the growth of pioneering technology ventures.
Company Stage
N/A
Total Funding
$485M
Headquarters
Menlo Park, California
Founded
2018
Simplify's Take
What believers are saying
- Working with Unusual Ventures provides exposure to cutting-edge technologies and innovative startups, offering significant learning and growth opportunities.
- Their active involvement and leadership in funding rounds can provide startups with not just capital but also strategic guidance and industry connections.
- The firm's focus on early-stage investments means employees can be part of the foundational growth and success of emerging companies.
What critics are saying
- The high-risk nature of early-stage investments can lead to volatility and uncertainty in job security.
- The diverse portfolio requires a broad skill set, which might be challenging for employees specializing in a single domain.
What makes Unusual Ventures unique
- Unusual Ventures has a strong focus on early-stage investments, particularly in AI and fintech, which sets it apart from more generalized venture firms.
- Their portfolio includes a diverse range of innovative startups, from AI-driven fintech to e-commerce platforms, showcasing their ability to identify and support disruptive technologies.
- Unusual Ventures often leads funding rounds, indicating a high level of confidence and influence in the startups they invest in.