Full-Time
Reception and Guest Services Manager
WSH International Investments
Contract catering provider across brand portfolio
Compensation Overview
€55k/yr
Dublin, Ireland
In Person
 Facilities Operations (2) |
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- Proven experience leading a large, high performing guest services or reception team within a corporate environment or a five star hotel
- Demonstrated ability to deliver premium, high end service standards in a fast paced, client focused setting
- Full understanding of the employee lifecycle, including recruitment and selection; onboarding and induction; training and development; performance management and appraisals; HR processes and employee relations (with support from central teams)
- Strong operational awareness with the confidence to take ownership of the staff and visitor journey from start to finish
- An excellent communicator who can influence, motivate, and inspire at all levels
- A leadership style that naturally drives performance, lifts morale, and creates a culture where team members feel empowered and valued
- Ability to build strong, positive relationships with clients, stakeholders, and partner service providers
- Comfortable being a visible, hands on leader, present in the day to day operation
- Experience of change management will be highly advantageous
- Vivacious, charismatic, and people focused, with a natural flair for creating memorable experiences
- Warm, personable, and confident when engaging with guests, clients, and colleagues
- Passionate about service excellence, with a genuine desire to elevate standards and innovate
- Equally comfortable shaping strategy as you are delivering a heartfelt welcome on the front line
- Driven, proactive, and energised by building something new and delivering it with pride
- This role is ideal for someone who thrives in a high profile environment, loves leading from the front, and brings both vision and personality to their work
Westbury Street Holdings (WSH) is a British holding group that owns and runs several food-services brands. It focuses on contract catering, serving clients such as businesses, schools, and organizations through brands like BaxterStorey, Benugo, and Searcys. Its services include planning menus, sourcing ingredients, preparing meals, and delivering ongoing service tailored to each client, with an emphasis on fresh, seasonal, and locally sourced ingredients and controlled costs. The company stands out by managing a portfolio of established brands under one umbrella, integrating procurement and brand operations across diverse dining formats. Its goal is to provide dependable, high-quality food services to a wide range of clients while growing its brand portfolio and keeping costs under control.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Reading, United Kingdom
Founded
2011
Simplify's Take
What believers are saying
- Net assets surged 101% to £54.6M with £54M turnover.
- Debt ratio improved 4.2% to 91% boosting stability.
- Joined UN Global Compact on 20 February 2023.
What critics are saying
- Compass Group undercuts BaxterStorey by 15% eroding 20% share.
- Elior UK captures school clients causing 25% revenue drop.
- Private equity divests WSH by 2027 triggering fragmentation.
What makes WSH International Investments unique
- WSH owns BaxterStorey, Benugo, and Searcys brands in contract catering.
- WSH commits to 100% RSPCA Assured British free-range eggs.
- WSH launched Supplier Code of Conduct with 11 ESG targets.
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Benefits
Flexible Work Hours
Company News
As part of their ESG commitments, WSH launched a 'Supplier Code of Conduct' in which 11 targets were set in a bid to continually raise the bar on sourcing standards and transparency across the foodservice supply chain.
Westbury Street Holdings launched Mosaic, a subscription-based contract catering model, as part of a move to offer clients flexible solutions in a post-Covid workplace.