Full-Time
Senior Process Improvement Specialist
University of Rochester
Compensation Overview
$70.2k - $105.3k/yr
Rochester, NY, USA
In Person
Category
 Operations & Logistics (2) |
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Required Skills
Six Sigma
Data Analysis
Requirements
- Bachelor's degree in education, business, industrial engineering, or related field and 2 years experience in education, training or orientation and related consulting experience required
- Or equivalent combination of education and experience
- Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma) required
- Proven experience in leading process improvement projects required
- Excellent analytical, problem-solving, and project management skills required
- Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels required
- Proficiency in data analysis tools required
Responsibilities
- Consults with staff at all levels in the organization, including department heads and project team leaders to provide support in identifying and achieving positive outcomes for the organization
- Analyzes existing business processes, identifying areas for improvement, and implementing strategies to enhance efficiency, reduce costs, and optimize overall performance
- Develops Lean Performance Improvement capabilities through the delivery of education and training for all staff and faculty as required
- Applies cutting-edge customer service and consulting skills to drive initiatives throughout the organization
- Provides consulting services that support strategic plans to improve patient care and control costs
- Conceptualizes and develops Lean Performance Improvement capabilities and strategies within the assigned value stream
- Facilitates the implementation of initiatives to benefit the organization and achieve negotiated customer outcomes
- Supports and facilitates Targeted Improvement Efforts (TIEs) through defining the problem, gathering data, and successful implementation of tools
- Collaborates with Lean Practitioners in developing appropriate measures and metrics for capturing lean benefits using appropriate methodology throughout the tools and techniques to achieve operational improvement
- Supports the development of new initiatives, such as organization-wide customer service, communication processes and re-engineering
- Formulates, manages, administers, interprets and coordinates work processes related to the implementation, administration, presentation and evaluation of education
- Responsible for identifying, preparing and utilizing internal instructors for the quality development and delivery of effective orientation, training and education programs
- Fosters a culture of continuous improvement by promoting process excellence and encouraging feedback from team members
- Applies state-of-the-art concepts and techniques to design, create, implement and evaluate orientation, education and training for staff and faculty in support of a strategic plan
- Identifies opportunities to modify existing programs to achieve positive outcomes
- Utilizes effective, customer-specific education and training methods within assigned value stream, including individual coaching, group instruction, demonstration, conferences, meetings, workshops, and computer-assisted instruction
- Initiates and participates in networking and benchmarking efforts
- Utilizes collaborative educational efforts whenever possible
- Functions as a representative of the University in these relationships and with other organizations, associations and community groups
- Utilizes current information and trends in the lean performance improvement field through reading professional journals, attending professional association meetings, and counting education programs
- Initiates interaction with other team members to discuss projects/programs/issues on an as-needed basis
- Mentors other members in specific skills
- Other duties as assigned
Desired Qualifications
- Master's degree preferred
- Experience in the health care environment preferred