Full-Time

Database Outreach Coordinator

Posted on 11/22/2024

Wellist

Wellist

11-50 employees

Personalized patient support and navigation tools

Enterprise Software
Healthcare

Compensation Overview

$21Hourly

Entry, Junior

Nashville, TN, USA

Category
Customer Support
Customer Success & Support
Requirements
  • Strong communication skills, with a clear, professional phone presence.
  • High attention to detail and accuracy in data entry and record-keeping.
  • Previous experience in a customer service, call center, or data verification role is a plus.
  • Ability to work independently and manage time effectively.
  • Proficiency with CRM systems or similar database tools is preferred.
  • Strong data entry skills with attention to detail and accuracy.
  • Proficiency in typing with a minimum speed of 60 WPM.
  • Prior experience in a healthcare setting is a plus.
Responsibilities
  • Make high-volume outbound calls to vendors to verify and update contact information, services offered, geographic coverage, and other relevant details.
  • Confirm vendor credentials and ensure compliance with company quality standards.
  • Accurately document and update all vendor interactions and information in our database.
  • Identify and resolve discrepancies or incomplete data, following up as necessary.
  • Provide feedback on any patterns or issues observed during the verification process to support continuous improvement.

Wellist improves patient experiences and health outcomes by offering personalized support tools for hospitals and healthcare systems. Its main product, the Consumer Navigation Program, helps patients, families, and caregivers access tailored resources and support services, including hospital-specific information and community-based assistance. This program is designed to meet the unique needs of different patient populations. Wellist partners with healthcare providers to integrate its navigation tools into their systems, enhancing patient satisfaction and care. Unlike competitors, Wellist's omni-channel approach allows patients to receive support through various methods, such as digital platforms, phone support, and in-person assistance. The goal of Wellist is to improve patient care and satisfaction, ultimately benefiting the healthcare providers' brand perception.

Company Stage

Late Stage VC

Total Funding

$13.6M

Headquarters

Boston, Massachusetts

Founded

2013

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

20%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for telehealth boosts need for Wellist's integrated support platform.
  • Collaboration with CoPatient expands services to include financial navigation.
  • Focus on social determinants of health drives partnerships with Wellist for non-clinical support.

What critics are saying

  • Increased competition from PatientPing and Healthify in patient navigation services.
  • Potential data privacy concerns with patient data handling and compliance.
  • Healthcare providers developing in-house tools may reduce demand for Wellist's platform.

What makes Wellist unique

  • Wellist offers a hyperlocal, culturally relevant patient support platform.
  • The Consumer Navigation Program integrates with healthcare providers' systems for seamless patient care.
  • Wellist's omni-channel approach ensures accessibility through digital, phone, and in-person support.

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