Full-Time
Program Manager
XLA
11-50 employees
Program lifecycle management and engineering support
No salary listed
No H1B Sponsorship
Washington, DC, USA
In Person
US Top Secret Clearance Required
Bachelor's
 Business & Strategy (1) |
|---|
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- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
- 5+ years of program management experience directly supporting a complex, enterprise-scale information technology service desk
- Proven experience managing multi-tier (Tier 1/2/3) technical support teams of 25+ staff
- Experience managing 24x7 operations including shift scheduling and after-hours coverage
- Strong background in IT Service Management platforms; BMC Helix (Remedy) strongly preferred
- Experience with Service-Level Agreement management, KPI reporting, and quality assurance programs
- Familiarity with endpoint management tools (Intune, Workspace ONE, JAMF, Apple Business Manager)
- Working knowledge of Windows, macOS, and mobile operating systems (iOS/Android)
- Experience supporting Microsoft 365 environments (Exchange Online, SharePoint, Teams)
- Ability to obtain and maintain a U.S. Secret Security Clearance or higher
- On-site in Washington, D.C.
- Serve as the primary client-facing program lead and liaison to the government Contracting Officer's Representative (COR)
- Manage program execution, staffing, scheduling, SLA compliance, quality assurance, and monthly status reporting
- Oversee 24x7 Tier 1 call center operations and Tier 2/3 on-site technical support across primary campus and nationwide field offices
- Lead surge staffing efforts, scaling up to 25 additional contractors within a 2-month lead time
- Ensure all contractor personnel meet client security, badging, and compliance requirements prior to and throughout performance
- Develop and maintain a Quality Assurance Plan and KPI reporting model across all support tiers
- Coordinate with the government COR and other client support teams to resolve performance issues
- ITIL Foundation Certification or higher
- PMP or equivalent project management certification
- Experience in federal, legislative, or highly secure government IT environments
- Experience managing nationwide or geographically dispersed support teams
- Familiarity with RSA SecurID, Cisco AnyConnect VPN, Active Directory administration
XLA provides government services focused on Program Lifecycle Management, Engineering & Technical Solutions, and International Program Support. It helps agencies manage entire programs—from planning and engineering to execution and international coordination—through ongoing project management, technical expertise, and tailored support. The company works by aligning customer needs with project resources, managing scope, costs, and deliverables, and ensuring accurate, timely data and reporting to meet contract requirements. XLA differentiates itself through its award-winning track record, global staffing (250 employees worldwide), and its emphasis on meeting evolving government demands with reliable performance and international program capabilities. Its goal is to help government agencies stretch budgets and handle increasing service demand by delivering consistent, well-managed programs and outcomes.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
N/A
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Simplify's Take
What believers are saying
- James Vant started April 7, 2026, signaling a growth reset under Halifax.
- XLA holds $53.6 million across 83 awards, with repeat-buyer demand at DOJ.
- Expiring 2026 task orders create near-term recompete opportunities for expansion wins.
What critics are saying
- DOJ concentration drives painful replacement risk when Aug. 2026 recompetes reset.
- 83 awards and $27.5 million returning invite aggressive price pressure from rivals.
- Any loss of mission-critical federal work would crush XLA's growth and valuation.
What makes XLA unique
- XLA sells federal cybersecurity, data analytics, and international program support services.
- Its DOJ-heavy incumbent base and 83 awards create sticky agency relationships.
- James Vant brings Octo integration experience and government-services P&L discipline.
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Benefits
Professional Development Budget
Company News
XLA, a cybersecurity and data management provider serving the US federal government, has appointed James Vant as chief executive officer. Vant previously served as president of eTelligent Group and held senior leadership roles at Octo, an IBM company, where he managed profit and loss responsibilities and led strategic integration efforts. The Vienna, Virginia-based company provides cybersecurity, data analytics, technical solutions and international programme support services to federal agencies. Founded over 30 years ago, XLA has supported missions including homeland security, disaster relief and cybersecurity incidents. Vant succeeds Gary Slack, who is retiring after a decade leading the company. Lloyd Mustin, XLA's chairman and founder, cited Vant's two decades of experience in government services and IT as key qualifications for driving the company's next growth phase.
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