Full-Time
Director Performance Excellence
Duke University
Private research university in Durham, NC
No salary listed
Durham, NC, USA
In Person
Relocation assistance is available for eligible candidates moving to the Durham, North Carolina area.
Bachelor's, Master's
Category
 Business & Strategy (1) |
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Required Skills
Data Analysis
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Requirements
- A bachelor's degree is required.
- A minimum of seven years of progressively responsible leadership experience in healthcare, hospitals, or similarly complex service organizations is required.
- Demonstrated success leading Lean transformation, operational excellence, or continuous improvement programs is required.
- Experience developing, implementing, and sustaining Lean management systems across large organizations is required.
- The candidate must be able to lead teams and influence senior leaders through complex organizational change initiatives.
- The candidate must have experience managing, developing, and coaching improvement specialists and coaches.
- The candidate must have hands-on expertise in Value Stream Mapping and A3 thinking, as well as root cause analysis, systems thinking, and performance management.
- The candidate must be able to build trust, influence, and partner directly with clinical providers and nurses across complex care environments.
- The candidate must have business acumen and analytical capabilities to synthesize complex data and operational challenges into executive-level recommendations.
- The candidate must be able to lead transformational change across multiple stakeholders and competing priorities.
Responsibilities
- Translate executive intent into operational reality by interpreting strategic direction, establishing leadership alignment, and leading cross-functional execution of key organizational priorities.
- Serve as a trusted advisor to executive and operational leaders on continuous improvement strategy and organizational transformation.
- Identify opportunities to improve quality, safety, service, team member engagement, and operational performance.
- Align Performance Excellence priorities with hospital and health system strategic objectives.
- Direct a portfolio of complex improvement initiatives across clinical, operational, and administrative areas.
- Utilize Lean methodologies, A3 thinking, value stream mapping, root cause analysis, and systems thinking to achieve measurable outcomes.
- Facilitate large-scale transformation efforts that improve care delivery, patient experience, team member engagement, and organizational effectiveness.
- Monitor initiative progress and ensure sustainable results through rigorous performance improvement methods and principles.
- Provide leadership, mentoring, and professional development for a team of Performance Excellence Coaches.
- Promote a culture of accountability, engagement, innovation, and learning.
- Support performance management and team member development activities.
- Partner with executive leaders, physicians, nurses, and operational teams to support strategic priorities and organizational transformation.
- Translate operational challenges into actionable recommendations and improvement strategies.
- Influence decisions across multiple departments and service lines through collaboration and stakeholder engagement.
- Lead change management efforts that support sustainable adoption of new processes and management systems.
- Directly lead, manage, and develop six Performance Excellence Coaches.
- Manage performance, coaching, talent development, hiring recommendations, and resource deployment for the coaching team.
- Ensure appropriate allocation of Performance Excellence resources to support hospital and health system strategic priorities.
Desired Qualifications
- A master's degree in Healthcare Administration, Business Administration, Industrial Engineering, Organizational Leadership, Public Health, or a related field is preferred.
- Lean Black Belt, Master Black Belt, Toyota Production System certification, or an equivalent advanced continuous improvement certification is preferred.
Duke University is a research university offering undergraduate, graduate, and professional education alongside interdisciplinary research and health care.
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