Full-Time
Duke Energy
10,001+ employees
Provides electricity and natural gas services
No salary listed
Entry, Junior
No H1B Sponsorship
West Lafayette, IN, USA
Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. Required: 3 days per week in office at the Lafayette IN Operations Center.
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- High School/GED degree
- Provides quality customer service and support to Distribution, Customer Experience & Services
- Ensures work is scheduled and executed timely
- Efficiently uses available tools or systems to effectively communicate reliability details to external customers - Ping meters during storms.
- Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
- Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
- Facilitates communication between internal and external customers
- Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.
- Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services
- Assist with preliminary research and root cause analysis for customer issues
- Collaborates with other work groups to ensure desired customer experience
- Professional and courteous in all contacts
- Initiates facility/security requests (broken printers, lights, cameras, etc)
- Assists with maintenance of IBEW 1393 contract compliance
- Creates and maintains joint use notifications with other utilities
- Appropriately dispatches daily work to field performers
- Maintains office record retention files
- Maintains confidential Company/Employee information in a professional and discreet manner
- Orders office supplies
- Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
- Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
- Updates local bulletin boards with required reference materials
- Applies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor/W9 in Business Automation Platform and ensure accounting and vendor financial is correct.
- Assist in reconciling work order materials, labor, and equipment to represent actual field construction.
- Assist in resolving errors and prepares for close-out of construction work orders in work management system,
- Developing skill sets to report units of property to asset accounting accurately
- Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies.
- Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied
- Creates appropriate work order to complete follow-up work
- Processes Invoices and Customer Billing
- Assist with managing Office Supply needs/including potter supplies
- Prepares for and provides emergency restoration support as needed
- Supports the Delivery Operations reliability programs or processes using appropriate work management applications
- Supports Human Performance safety culture through active participation in safety meetings
- Follows ergonomics and office safety guidelines
- Supports corporate initiatives
- Demonstrates a commitment to continuous learning and development
- Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)
- Work Experience in Office Management
- Experience with Invoicing
- One to three years of providing customer service support
- Demonstrates excellent customer skills
- Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
- Collaborates effectively in a team environment
- Demonstrates knowledge of Microsoft Office software
- Possesses effective written and verbal communication and interpersonal skills
- Effectively manages stressful situations
Duke Energy provides electricity and natural gas services to residential, commercial, and industrial customers across the United States. The company generates, transmits, and distributes energy, charging customers based on regulated rates. Duke Energy utilizes both traditional energy sources, like coal and nuclear, and is increasingly investing in renewable energy, including wind and solar power, to meet the demand for cleaner energy. They employ advanced technologies, such as drones, to improve operational efficiency and safety. Additionally, Duke Energy offers programs to help customers manage their energy bills and is committed to diversity and inclusion in the workplace, as well as community engagement initiatives. The goal of Duke Energy is to deliver reliable and sustainable energy solutions while supporting the communities they serve.
Company Size
10,001+
Company Stage
IPO
Headquarters
Charlotte, North Carolina
Founded
1904
Simplify's Take
What believers are saying
- Duke Energy plans to add 400 megawatts of battery storage by 2025.
- The company is expanding its EV infrastructure with over 1,000 new charging stations by 2026.
- Duke Energy's smart grid technologies enhance energy efficiency and customer engagement.
What critics are saying
- Increased competition from agile renewable companies may erode Duke Energy's market share.
- Rising raw material costs could impact profitability in renewable projects.
- Extreme weather events may lead to more frequent and severe power outages.
What makes Duke Energy unique
- Duke Energy is a leader in integrating renewable energy with traditional sources.
- The company uses advanced technologies like drones for operational efficiency and safety.
- Duke Energy's commitment to diversity and community engagement sets it apart in the industry.
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Benefits
Hybrid Work Options
Relocation Assistance
Company News
Storm-related outages across the company's service territory have decreased from nearly 97,000 to approximately 1,000PLAINFIELD, Ind., April 4, 2025 /PRNewswire/ -- Duke Energy has restored power for more than 98% of its customers affected by power outages across Indiana as of 9 a.m. ET Friday. Crews will continue with restoration efforts in the areas hardest hit by high winds, tornadoes and significant rainfall from Wednesday's severe weather.In total, storm-related power outages across the company's service territory have decreased from nearly 97,000 to approximately 1,000 – now largely concentrated in Clark and Floyd counties – as of 9 a.m. ET Friday."We've made a lot of progress, but we have to finish strong and do it safely. Restoring the last customer to service is as important as the first," said Clint Carnahan, general manager of emergency preparedness at Duke Energy. "We appreciate our customers' continued patience while we complete the work."The company is carefully monitoring the weather closely for any incoming storms that could cause new outages
NC Community College System, State Board, and Foundation host prestigious event honoring outstanding students, faculty, staff, and business partnersRALEIGH, N.C., April 7, 2025 /PRNewswire/ -- The North Carolina Community College System, State Board, and Foundation co-hosted the NC Community Colleges Awards Dinner and Celebration on Thursday evening to recognize the very best in academic excellence, teaching innovation, workforce partnership, and student perseverance across the state's 58 colleges
Grants awarded to three Habitat for Humanity affiliate organizationsAffordable housing investments from the company top $200,000 in Florida since 2020Duke Energy Florida employees volunteer to build homes in Citrus and Orange countiesST. PETERSBURG, Fla., March 27, 2025 /PRNewswire/ -- Today, Duke Energy Florida and its foundation announce $75,000 in grant funding to several Habitat for Humanity organizations in Florida. This brings the five-year total investment in affordable housing initiatives in the state to more than $200,000."Habitat for Humanity builds homes, communities and hope," said Melissa Seixas, Duke Energy Florida state president. "Supporting nonprofit organizations like Habit for Humanity allows the company to improve the vitality of the communities we serve while making a lasting difference in the lives of individual customers."To advance home affordability in the state, Duke Energy Foundation has provided the following grants to directly support new homes and workforce training:Habitat for Humanity of Seminole County and Greater Apopka : $5,000and : Habitat for Humanity of Lake Sumter: $20,000Habitat for Humanity Tampa Bay Gulfside: $30,000Additionally, Duke Energy has provided $20,000 to support these nonprofit organizations' operations this year."We appreciate the support from companies that recognize the significance of affordable homeownership and the need to assist hard-working families within our communities," stated Mike Sutton, CEO of Habitat for Humanity Tampa Bay Gulfside. "Both Habitat for Humanity Tampa Bay Gulfside and Duke Energy Florida are committed to a shared vision of constructing safe, affordable and energy-efficient homes that advance our communities."In addition to foundation grants, employees will be building homes during volunteer events in west Orange and Citrus counties later this year. Through this volunteer effort, teams will contribute not only time and labor, but also a sense of community and hope, reinforcing our long-standing partnership with Habitat for Humanity to leave a lasting impact.Working together to support neighbors and customers through Habitat for Humanity is a longstanding tradition across Duke Energy
Grants will support storm preparedness and natural disaster readinessApplications will be accepted through April 25 for eligible organizationsCHARLOTTE, N.C., Feb. 27, 2025 /PRNewswire/ -- Duke Energy Foundation today announced a new commitment of $500,000 to support storm preparedness efforts in local communities across North Carolina. Eligible organizations are invited to apply for grants of up to $25,000."The impact of Hurricane Helene last fall showed us the importance of strong collaboration between emergency management agencies, first responders and nonprofit organizations when it comes to natural disasters," said Kendal Bowman, Duke Energy North Carolina state president. "We're proud to support storm preparedness efforts in the communities we serve as they continue to grow and see new opportunities to bolster resilience to severe weather events."These grants will support various storm preparedness and natural disaster readiness initiatives, including but not limited to:Programs facilitating collaboration across agencies, sectors and communities for disaster preparedness and response.Innovative planning initiatives for local communities to prepare for natural disasters and extreme weather.Local storm preparedness trainings, materials, kits and other community engagement and education initiatives.Specialized training for first responders for natural disaster scenarios.This is a long-standing priority for Duke Energy Foundation, which has awarded nearly $5.6 million to support the state's storm preparedness since 2020. Recent examples of storm preparedness grants from the Foundation benefiting North Carolina communities include funding for the City of Wilmington to install new flood gauges, a City of Raleigh initiative to distribute weather radios to vulnerable neighborhoods, a public safety tethered drone program announced by Person County, and the purchase of specialized equipment for the Town of Harrisburg's swift water rescue team, among many others.Applications will be accepted until April 25 at 5 p.m. ET
The sites will be located in Madison , Sumter , Hernando and Jefferson counties and completed by summer 2026All together, they are expected to save customers $843 million over their service lifetimesST. PETERSBURG, Fla., Feb. 21, 2025 /PRNewswire/ -- Today, Duke Energy Florida submitted its 2025 Solar Base Rate Adjustment (SoBRA) filing to the Florida Public Service Commission (FPSC), outlining plans for four solar energy sites the company is pursuing this year in order to deliver on its commitment to continue providing reliable, affordable and increasingly clean energy for its customers.In accordance with Duke Energy Florida's settlement agreement – which was approved by the FPSC in August 2024 – the company is investing over $521 million to establish solar sites in Madison County (Sundance Renewable Energy Center), Sumter County (Half Moon Renewable Energy Center), Hernando County (Rattler Renewable Energy Center) and Jefferson County (Bailey Mill Renewable Energy Center). All together, these sites are expected to save customers $843 million over their service lifetimes.To date, the company has broken ground on the Sundance, Half Moon and Rattler renewable energy centers, all of which will be in service by January 2026. Bailey Mill Renewable Energy Center is continuing through the permitting process with the goal of starting construction in the summer of 2025, allowing for it to come online by the summer of 2026. During construction, each solar site will create an average of 150 temporary jobs, and when completed, they will add nearly 300 megawatts of quiet, carbon-free energy to the electric grid.At peak output, each of the four 74.9-megawatt solar sites will generate enough electricity to power the equivalent of approximately 23,000 homes, while displacing 1.2 million cubic feet of natural gas, 15,000 barrels of fuel oil and 12,000 tons of coal annually."At Duke Energy Florida, we work every day to modernize and strengthen our generation fleet," said Melissa Seixas, Duke Energy Florida state president