Internship

2025 Intern

Support Service Manager

Posted on 10/16/2024

Adobe

Adobe

10,001+ employees

Software solutions for content creation and marketing

Consumer Software
Enterprise Software
Design

Compensation Overview

$25 - $30Hourly

Austin, TX, USA

Category
Customer Support
Customer Success & Support
Required Skills
Data Analysis

You match the following Adobe's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Currently enrolled full time and pursuing an undergraduate degree or equivalent experience with an expected graduation date of December 2025 – June 2026
  • Ability to participate in a full time internship between May-September
  • High-quality business and strategic sense
  • Strong problem-solving skills
  • Experience working with data sets to identify common data trends
  • Strong mentoring and coaching skills
  • Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company
  • Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering
  • Highly articulate and presents plans and ideas in a compelling manner
  • Communicates passion, energy and enthusiasm
Responsibilities
  • Partners with the TAM to ensure outstanding customer support experience and management beginning with a smooth customer kick off for new Ultimate customers
  • Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customers priority and business impact description and while collaborating with Support Engineers and Management team
  • Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps
  • Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue
  • Contributes to the service review, focusing on performance of the technical support delivery provided during the review period, identifying areas of success and opportunities for improvement
  • Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified
  • Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement
  • Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The products operate on a subscription model, allowing users to access the software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe stands out from competitors by offering a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into a single platform. The company's goal is to empower users to create, manage, and optimize their digital content effectively.

Company Stage

IPO

Total Funding

$668.9M

Headquarters

San Jose, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI tools enhance Adobe's content creation and editing efficiency.
  • Remote work boosts demand for Adobe's cloud-based document management solutions.
  • AR's popularity in marketing benefits Adobe's 3D and AR tools.

What critics are saying

  • Emerging AI-driven design tools offer similar functionalities at lower costs.
  • Open-source alternatives may attract users away from Adobe's subscription model.
  • Data privacy concerns could affect trust in Adobe's cloud services.

What makes Adobe unique

  • Adobe offers a comprehensive suite for content creation, marketing, and document management.
  • Adobe's subscription model includes special pricing for students, teachers, and businesses.
  • Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

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Benefits

Company Equity

401(k) Company Match

INACTIVE