Internship

2025 Intern

Support Service Manager

Confirmed live in the last 24 hours

Adobe

Adobe

10,001+ employees

Digital media and marketing software solutions

Consumer Software
Enterprise Software
Design

Compensation Overview

$25 - $30Hourly

Austin, TX, USA

Category
Customer Support
Customer Success & Support
Required Skills
Data Analysis

You match the following Adobe's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Currently enrolled full time and pursuing an undergraduate degree or equivalent experience with an expected graduation date of December 2025 – June 2026
  • Ability to participate in a full time internship between May-September
  • High-quality business and strategic sense
  • Strong problem-solving skills
  • Experience working with data sets to identify common data trends
  • Strong mentoring and coaching skills
  • Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company
  • Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering
  • Highly articulate and presents plans and ideas in a compelling manner
  • Communicates passion, energy and enthusiasm
Responsibilities
  • Partners with the TAM to ensure outstanding customer support experience and management beginning with a smooth customer kick off for new Ultimate customers
  • Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customers priority and business impact description and while collaborating with Support Engineers and Management team
  • Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps
  • Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue
  • Contributes to the service review, focusing on performance of the technical support delivery provided during the review period, identifying areas of success and opportunities for improvement
  • Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified
  • Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement
  • Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer

Adobe provides a wide range of digital media and marketing solutions through its various platforms, including Creative Cloud, Marketing Cloud, and Document Cloud. These products allow users to create and manage content in areas such as photography, graphic design, video editing, and user interface design. Adobe's software operates on a subscription model, where users pay monthly or annually for access to its tools. This approach allows for continuous updates and improvements to the software. What sets Adobe apart from its competitors is its extensive suite of products that cater to both individual creatives and large enterprises, along with tailored solutions for educational institutions and businesses. The company's goal is to empower users to create and optimize content effectively across different media types.

Company Stage

IPO

Total Funding

$668.9M

Headquarters

San Jose, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI integration enhances Adobe's creative tools and user experience.
  • Remote work trends boost demand for Adobe's collaborative cloud-based services.
  • Short-form video content popularity offers Adobe opportunities for specialized editing tools.

What critics are saying

  • AI-driven design tools like Canva pose competitive threats to Adobe.
  • Open-source alternatives may erode Adobe's market share among cost-sensitive users.
  • Privacy concerns and regulatory scrutiny could impact Adobe's operations and trust.

What makes Adobe unique

  • Adobe's Creative Cloud offers a comprehensive suite for diverse content creation needs.
  • Adobe's subscription model provides consistent revenue and customer engagement.
  • Adobe's acquisitions enhance its technological capabilities and market reach.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Company Equity

401(k) Company Match