Senior Manager

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crime Risk Management

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Oversee a function of enterprise FCRM Program professionals providing oversight and control related advisory services to FCRM partners
• Provide strategic direction on a broad and diverse range of complex global FCRM program activities
• Develop FCRM enterprise-wide frameworks, policies, standards, procedures in coordination with management in line with TD's FCRM Program
• Work with executive team, senior business management/ partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory/ compliance issues
• Contribute to the development and implementation of enterprise FCRM programs related to all aspects of FCRM legislation
• Meet with business (FCRM) partners and leaders to determine FCRM strategies and compliance culture
• Take corrective action and recommend or implement changes to procedures, as required
• Lead role in managing and in responding to periodic exams/ audits and various regulatory bodies related to accountabilities
• Participate in / lead enterprise-wide or FCRM-focused special projects
• Oversee research, development and implementation of new processes, technologies or operating models
• Work autonomously as the leader of the team and assist with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promote and monitor staff adherence to approved internal FCRM policies, procedures, standards and guidelines, in addition to those federally mandated
• Provide guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved

SHAREHOLDER

• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues
• Work closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Work closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Plan and execute on strategic activities, review and communicate results, and adjust tactics accordingly
• May manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Provide mentorship to direct reports; and assume responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain knowledge of end-to-end processes and internal / external partners and regulatory requirements
• Provide inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives
• Prepare detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancements
• Contribute to the development of the business plan and operationalize the plan and deliver on assigned service or functionality
• Work closely with leaders to develop and operational the business plan and deliver on FCRM programs across the enterprise.
• Plan and execute on strategic activities, review and communicate results and adjust tactics accordingly
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations
• Understand TDBG issues/ parameters and guide others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to FCRM
• Ensure employees are building and enhancing their FCRM knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Lead relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Coordinate and support team and business (FCRM) partner FCRM related activities, as necessary

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Contribute to the development of FCRM functional strategic priorities within their operational area or field of specialty
• Develops annual and/or long-term plans for own area and influences plans well beyond area managed
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Grow team expertise to align with FCRM/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead and develop a high performing team of professional FCRM resources through talent acquisition, coaching/development and recognition; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Create and foster a cohesive team and promote a positive work environment. Lead and follow up on action plans to improve employee experience
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where the team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for the function and the bank, both internally and/or externally

BREADTH & DEPTH

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversee and lead a highly complex, and/or diverse function for an area of significant risk, or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areas
• Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Set operational team direction and collaborate with others to execute on common goals
• Focus on longer-range planning for functional area
• Generally, reports to executive management

EXPERIENCE & EDUCATION

• Undergraduate degree or equivalent work experience
• 10+ years experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet