Zoom Engineer

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X, and Instagram.
 

We are seeking an experienced and highly motivated Zoom Platform Engineer to join our team at the Assistant Vice President (AVP) level. The ideal candidate will have a comprehensive understanding of managing the Zoom platform in an enterprise environment, a strong risk management mindset, and a passion for delivering a seamless end-user experience.

This role requires a proactive individual who will assume the responsibility of optimizing the Zoom platform, ensuring compliance with enterprise standards, and driving innovation in collaboration technologies. The candidate will be responsible for managing platform performance, security, and scalability while maintaining a user-centric approach to deliver exceptional results.

Key Responsibilities

• Zoom Platform Administration:
  • Administration of the Zoom platform in an enterprise environment, including user provisioning, license management, and feature enablement.
  • Monitor and optimize platform performance to ensure high availability and reliability.
  • Troubleshoot and resolve complex issues related to the Zoom platform.
• End-User Experience:
  • Champion a seamless and intuitive end-user experience by proactively identifying and addressing user needs.
  • Gather and act on feedback from users to continuously improve the platform’s usability and functionality.
  • Provide training and support to end users, ensuring they maximize productivity with the Zoom platform.
• Risk Management:
  • Act as a risk manager for the Zoom platform, identifying and mitigating potential risks related to performance, security, and compliance.
  • Develop and implement risk mitigation strategies to ensure platform stability and business continuity.
  • Collaborate with IT, security, and compliance teams to uphold enterprise-wide risk management practices.
• Security and Compliance:
  • Ensure the Zoom platform complies with enterprise security policies and audit requirements.
  • Implement and maintain access management controls to safeguard sensitive information.
  • Address audit findings and ensure adherence to regulatory requirements in collaboration with security and compliance teams.
• Feature Assessment and Release Management:
  • Evaluate new Zoom features and updates, assessing their impact on the enterprise environment.
  • Develop and maintain a framework for feature assessment and reviews.
  • Create and manage a release process to ensure the client environment remains current, secure, and aligned with business needs.
• Networking and Integration:
  • Collaborate with network and infrastructure teams to optimize Zoom performance.
  • Troubleshoot networking issues related to the Zoom platform and ensure seamless integration with enterprise tools and systems.
• Room-Based Conferencing:
  • Comprehensive understanding of the relationship between room-based AV hardware solutions and the Zoom platform such as registering Zoom rooms and managing Zoom Room software.
  • Collaborate with AV/IT teams to troubleshoot and resolve issues in room-based conferencing setups.
• Documentation and Reporting:
  • Maintain comprehensive documentation for Zoom platform configurations, processes, and procedures.
  • Provide regular reports on platform usage, performance, compliance, and risk management.

Required Qualifications

• Proven experience managing the Zoom platform in an enterprise environment with direct experience with Zoom Meetings, Webinars and Phone.
• Strong understanding of Zoom administration, including user management, settings configuration, and troubleshooting.
• Basic knowledge of core networking concepts (e.g., bandwidth requirements, firewalls, and QoS).
• Familiarity with access management principles and tools.
• Understanding of audit and compliance requirements for enterprise collaboration platforms.
• Strong risk management mindset with the ability to identify, assess, and mitigate potential risks.
• Passion for delivering a seamless and intuitive end-user experience.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Preferred Qualifications

• Experience managing Zoom Scheduler.
• Experience with legacy voice environments (Avaya, Cisco).
• Experience with similar collaboration platforms such as Cisco Webex and Microsoft Teams.
• Experience creating a framework for managing feature assessments and reviews.
• Proven ability to design and implement a release process for maintaining a secure and current client environment.
• Familiarity with enterprise IT environments and collaboration tools.
• Experience with room-based conferencing concepts, including hardware and software integration.
• Relevant certifications (e.g., Zoom Administrator, ITIL, or similar).

Key Competencies

• Driven to Achieve Excellence: Demonstrates a strong work ethic and takes pride in delivering high-quality results.
• Proactive and Self-Motivated: Takes initiative to identify and address issues before they become problems.
• Risk Management Mindset: Proactively identifies and mitigates risks to ensure platform stability, security, and compliance.
• User-Centric Approach: Obsessed with delivering a seamless and intuitive end-user experience.
• Collaborative Leadership: Works effectively with cross-functional teams, including IT, security, compliance, and AV/IT teams, while mentoring and guiding junior staff.
• Detail-Oriented: Ensures accuracy and thoroughness in all tasks and documentation.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.  All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis.  Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.