Key Client Program Manager-GDC

Who is ERM?
ERM is a leading global sustainability consulting firm, committed for nearly 50 years to helping organizations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, providing a truly multicultural environment that fosters collaboration, professional growth, and meaningful global exposure. As a people-first organization, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients—and the planet.

Introducing our new Global Delivery Centre (GDC)
Our Global Delivery Centre (GDC) in India is a unified platform designed to deliver high-value services and solutions to ERM’s global clientele. By centralizing key business and consulting functions, we streamline operations, optimize service delivery, and enable our teams to focus on what matters most—advising clients on sustainability challenges with agility and innovation. Through the GDC, you will collaborate with international teams, leverage emerging technologies, and further enhance ERM’s commitment to excellence—amplifying our shared mission to make a lasting, positive impact.

Job Objective

ERM is seeking a highly organized and proactive Key Client Program (KCP) Project Manager to serve as the Project Management Office (PMO) for the execution of our Industry and Key Client Programs. This role will be central to driving execution discipline, improving transparency, and supporting commercial growth across ERM’s strategic client accounts.

The successful candidate will act as a program enabler and integrator, building the operational framework, tracking tools, and cadence needed to ensure account plans, pod structures, industry strategies, and commercial goals are executed effectively. This includes working closely with internal data teams, account leads, and senior partners across the organization.

Key Accountabilities & Responsibilities

Program Management & Execution Frameworks

• Establish and maintain structured tracking systems for:
  • Account & Pod Plan Execution
  • Industry Strategy Execution, including 100-Day QBR follow-up plans
• Serve as the PMO lead for:
  • The annual KCP review and refresh process (3-month cycle)
  • The KCP budgeting and target-setting cycle
  • The Global Key Client (GKC) impact reporting process
• Co-ordinate industry level Digital Marketing + Sales Campaigns and Sales only Campaigns, enabling seamless collaboration and teaming between Global Leader Clients & Industries, Global Head of Marketing, ISAMs and RSALs

Performance & Effectiveness Tracking

• Collaborate with commercial leaders to define and implement lead and lag KPIs that measure:
• Pod and Account Team activity (e.g. F2F meetings, opportunity creation)
• Execution health and engagement quality of Account Directors (ADs), Pod Directors (PDs), and Service Line Leads (SLs)
• Support visibility and accountability through reporting dashboards and execution reviews

Analytics & Insights Collaboration

• Partner with data analysts and sales activation managers to deliver client- and industry-level analytics, including:
• Opportunity trends
• Market movements
• Client performance benchmarks
• Translate these insights into strategic inputs for account teams and leadership

Stakeholder Management & Cross-functional Coordination

• Build strong working relationships with senior leaders across industry verticals and KCP Client Tiers
• Facilitate coordination across marketing, BD, delivery, and data teams to drive alignment and follow-through.

Influence And Decision Making Authority

• Establishes operational plans (short term ~1year) with direct contribution towards the achievement of results of the Commercial CoE. Provides measurable input to new products, processes or standards in operational plans that will have some impact on the achievement of overall function results.
• Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders.
• Responsible for making significant improvements of processes, systems or products to enhance performance of Commercial teams. Problems and issues faced are difficult and require broader understanding of multiple areas. Problems are typically solved through drawing from prior experience and analysis of issues.

Job Requirements & Capabilities

Qualifications:

• Bachelor’s degree in Business, Strategy, Project Management, or a related field
• 5+ years’ experience in program/project management, sales operations, or account planning
• Experience in professional services, consulting, or account-based programs is strongly preferred.  Ideally with an orientation towards account management, client portfolio management

Job specific capabilities/skills:

• Analytical and commercially minded - strong ability to interpret data, draw conclusions, and translate into clear actions
• Commercial understanding of client lifecycle, sales process, and revenue drivers
• Execution-focused and organized – ability to manage multiple complex workstreams simultaneously
• Structured approach to planning, documentation, and follow-up
• Comfortable with hands-on work, including documentation, follow-ups, and blockers resolution
• Influential communicator - able to build trust across diverse teams and senior stakeholders
• Effective at driving alignment and action even without formal authority
• Techology: proficient in Salesforce, Power BI, PowerPoint, and Microsoft 365 (including Copilot)
• Familiar with using CRM and analytics tools for decision-making
• Excellent organizational skills, attention to detail, and ability to manage multiple projects.
• Goal driven and resourceful; able to meet tight deadlines and produce high quality work.