Sales Associate

Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 13,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

The Sales Associate plays a crucial role in the store's day-to-day operations, focusing on customer engagement, store functionality, and maintaining merchandising standards. They excel in creating a warm and inviting atmosphere that enhances the shopping experience for our customers. This role is ideal for self-assured individuals who derive satisfaction from authentic, compelling, and motivating interactions with customers. Sales Associates have the authority to prioritize the customer's needs and are passionate about both promoting and fostering loyalty towards the brand and the store.

Key Responsibilities:

Brand Experience/Customer Service:

• Embraces the brands by wearing the brands at work and having a passion for the Lee and Wrangler products.
• Greets each customer.
• Actively engages customers on the sales floor by asking open-ended questions.
• Assists customer in the fitting room.
• Suggest the best products for the customers’ needs.

Operations, Loss Prevention, and Safety:

• Follows all company and store policies, processes, and procedures.
• React quickly to all customers and/or associate injuries and report them immediately to the manager on duty.

Visual Merchandising:

• Follows all directions regarding visual merchandising standards for the store.

Store Culture

• Respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and ideas.
• Continuously looks for ways to make the store sustainable and recognize the impact the store has on the environment.
• Embrace the culture and willing to make changes as directed by a member of management.

Job Requirements:

• Maintain a positive attitude and focus on customer satisfaction.
• Previous retail or service-oriented experience preferred by not required.
• Ability to work with a team to exceed sales results.
• Comfortable approaching and initiating conversation with customers.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Essential Functions:

• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Ability to stand during scheduled shifts for up to 8 hours.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits:

• Compensation Range: $11.00 (or minimum wage) -$14.00 / hour
• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule

Job Description: Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.