Senior Managing Director

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Summary:

We are seeking a results-oriented, highly technical, and visionary Technical Director with outstanding leadership skills to join our P&C Risk Services organization. Reporting directly to the Head of Risk Services, the ideal candidate will possess a deep understanding of risk engineering principles coupled with a strategic mindset to champion industry-leading technical standards and customer-focused risk mitigation strategies across our organization. As a Technical Director and member of the senior leadership team of Risk Services, you will lead and mentor a diverse team across multiple product lines, ensuring all risk assessments and service offerings deliver measurable value. Your expertise in technical excellence will be pivotal in shaping the future of our organization and delivering unparalleled value to our clients.

Responsibilities:

Lead and inspire a talented team of Technical Managers for General Liability, Workers’ Compensation, Auto, and Cyber lines including oversight of budget, staffing and performance metrics

• Ensure that every risk assessment and service offering meets the highest technical standards and delivers real value for our customers
• Deliver practical, actionable, and impactful risk mitigation advice for customers to support marketing and digital engagement strategies
• Oversee the development of technical content, guidelines and survey forms for risk assessment to fuel profitable growth and advance customer adoption of risk mitigation

Be the go-to technical expert for business unit leaders in Product and Underwriting to ensure Risk Services’ strategies and operating plans align with Business Units’ needs

• Strengthen and cultivate strategic partnerships with General Liability (GL), Workers’ Compensation (WC), Auto, and Cyber business stakeholders to drive alignment, collaboration, and shared success
• Active participation in UW Centers-of-Excellence and Business Operating Reviews
• Monitor Line of Business loss trends to proactively implement risk mitigation strategies that address key exposures and top loss drivers to demonstrably improve underwriting outcomes
• Use an outcome-based approach to prioritize risk mitigation approaches with a strong understanding of ROI and measurable impact
• Support appetite harmonization and growth in industry verticals
• Provide guidance to the Risk Insights team to enhance UW feedback loops that help underwriters make more informed, confident decisions on risk selection and pricing at account and portfolio level
• Quarterback our response to complex and emerging risks with technical analyses, positions, guidelines, and risk recommendations that help our customers navigate uncertainty and change

Set the gold standard as the resident expert of technical excellence in the Risk Services’ organization, shaping our strategic initiatives and execution model

• Foster top-tier technical discipline and standards of quality in all aspects of Risk Services including recruiting and hiring, field skill-level calibrations, onboarding and training programs, workflow tools and processes, quality assurance, and implementation of AI-driven tools and automation
• Champion career advancement pathways that attract and retain technical experts, including mentoring, coaching and technical skill-level certification programs
• Drive change management efforts through stakeholder engagement, communication, and training to ensure successful adoption of strategic initiatives

Drive Innovation - Invoke customer-centricity to explore and incubate next-generation predict and prevent capabilities that make us a one-stop-shop for all our customers’ business resiliency needs in partnership with innovation, service transformation, and operations teams

Qualifications:

• BA/BS degree preferred (Engineering, Risk Management)
• 12+ years of experience in P&C risk engineering across all core product lines
• Team player that collaborates and partners, to achieve the best outcomes
• Experience in managing large-scale projects | initiatives including successfully managing change.
• Proven track record authentically leading and mentoring diverse teams, fostering a collaborative and inclusive work environment. 
• Proven ability to move with pace in a fast-changing, dynamic environment while preserving technical integrity and quality.
• Demonstrated ability to prioritize customer needs and deliver exceptional service by integrating customer feedback into engineering solutions, ensuring that customer satisfaction is at the forefront of all decision-making processes.
• Strong communication skills with the ability to influence all levels of management across the enterprise including senior executives in Home Office as well as the Field by building relationships built on trust and transparency. 
• Deep understanding of P&C Risk Engineering and recognized as an industry expert and thought leader.
• Strong business acumen and the ability to develop and implement long term strategies that drive innovation in risk innovation practices. 
• Superior analytical and problem-solving abilities with the capacity to interpret complex data and make informed decisions. 
• Certification/designation(s) (i.e.) of AMIM, CSP, CPCU, ARM, PE, etc. (at least one is preferred, but is not required)

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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