Full-Time

Merchant Support

Warehouse, f/m/d

Hive

Hive

201-500 employees

End-to-end e-commerce operations platform

Compensation Overview

€36.8k - €46.8k/yr

+ Equity Incentive Plan

Milan, Metropolitan City of Milan, Italy

In Person

Category
Operations & Logistics (1)
Required Skills
Claude
Zendesk
Asana

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Requirements
  • Experience: 1–3 years in Operations, Customer Support, SaaS, or logistics / third-party fulfillment.
  • Bonus: if you've worked in or near a warehouse.
  • Languages: fluent in English, plus Italian (C2 or Native level).
  • Mindset: hands-on, solution-oriented mindset with a bias for action and a strong sense of ownership.
Responsibilities
  • Be the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge-cases).
  • Own the support tickets (Zendesk) routed directly to the fulfillment center queue — investigate, action, and resolve.
  • Partner daily with the logistics partner Team and our Spec Ops — join their stand-ups, build trust, unblock.
  • Spot inefficiencies and proactively improve Merchant Care processes as we scale the on-site model.
  • Act as the voice of the merchant in cross-functional discussions with Product, Operations and Tech.
  • Bring data into every decision, Metabase, Notion, Asana, Zendesk and Claude are your daily tools.
  • Start focused on Inventory / inbound, and broaden to Freight, B2B and Outbound after the first few months: becoming the on-site go-to for multiple Merchant Care topics at your fulfillment center.

Hive is an e-commerce operations platform that helps brands scale by unifying logistics and back-office tasks across channels. It connects sales channels to fulfillment and transport partners, routing orders through one platform for automated fulfillment, tracking, and returns, while charging per service. Compared with others, it offers an end-to-end solution in one place with emphasis on ease of use, customization, and data analytics. The goal is to boost operational efficiency and enable reliable, scalable order fulfillment as brands grow.

Company Size

201-500

Company Stage

Series A

Total Funding

$69.2M

Headquarters

Berlin, Germany

Founded

2020

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Simplify Jobs

Simplify's Take

What believers are saying

  • Hive opened Poland and Spain centers in February 2026, boosting capacity immediately.
  • The Netherlands launch and broader Europe coverage expand addressable customers now.
  • The June 2025 funding round at higher valuation signaled investor confidence and runway.

What critics are saying

  • Hive’s 2024 €28.2 million raise and €10 million debt force near-term efficiency pressure.
  • Amazon, ShipBob, Byrd, and Bigblue attack Hive’s core fulfillment advantage across Europe.
  • A liquidity squeeze or warehouse underutilization would kill its network economics before 2027.

What makes Hive unique

  • Hive’s 2026 network spans nine fulfillment centers across Europe, with 1–2 day reach.
  • Hive combines software, freight, fulfillment, and returns in one app for brands.
  • Hive shipped 100 million items and claims an 86 NPS across Europe.

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Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Stock Options

Company Equity

Wellness Program

Mental Health Support

Gym Membership

Conference Attendance Budget

Professional Development Budget

Office perks and team events

Home Office Stipend

Phone/Internet Stipend

Relocation Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Mercy

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