Senior Site Reliability Engineer

Job Description

Essential Functions

We are seeking a Site Reliability Engineer to work in the Product Reliability Engineering function within Operations & Infrastructure. This individual will: 

• Perform day-to-day site reliability engineering functions including maintenance and incident resolution for Visa's applications, products, and services.
• Perform ongoing/proactive analysis of applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.  
• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments. 
• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.  
• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.  
• Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.  
• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among PRE and Global Operations peers.  
• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.
• Participate in on-call roster to support business including off-hours.   
• Self-motivated, and have excellent interpersonal and communication skills. 

*This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 2+ years of relevant work experience and a Bachelor’s degree, OR 5+ years of relevant work experience.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Working knowledge of one or more programming languages such as Python, Java, .NET, C#, PowerShell, Bash scripting.
• Understanding of Linux/Unix systems
• Understanding of networking concepts, protocols, and architecture.
• Proven track record of automating complex tasks and processes to improve efficiency and reliability
• Basic understanding of AI frameworks and libraries.

Additional knowledge in one of the following:

• Cloud technologies such as AWS, Azure, etc.
• Database management systems such as MSSQL, MongoDB, etc.
• Middleware technologies such as Tomcat, Apache, etc.
• Containerization technologies such as Docker, Kubernetes, etc.
• Infrastructure-as-code tools such as Terraform, Ansible, etc.
• Monitoring tools such as Splunk or other

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY:  The estimated salary range for this position is $110,700 to $171,800 USD per year, which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.