Full-Time

Channel Manager

Posted on 10/3/2025

ABC Legal Services

ABC Legal Services

501-1,000 employees

Tech-enabled process serving for law firms

Compensation Overview

$55k - $65k/yr

Seattle, WA, USA

Remote

Category
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Strong written and verbal communication skills
  • Strong phone etiquette with customers
  • Exhibit strong problem-solving skills and time management capabilities
  • Highly motivated, self-starter with strong organizational skills
  • Strong computer skills
  • Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
  • Ability to present, communicate, and work effectively with other internal teams
  • Strong team player
Responsibilities
  • Foster relationships with existing channel partners and clients
  • Communicate via phone, email and presentation materials, equipping clients with the necessary tools and knowledge for success
  • Monitor performance of existing clients, identifying areas for improvement, and implementing strategies to enhance sales and revenue
  • Recruitment of additional users within client offices
  • Address client challenges and provide company solutions
  • Collaborate with marketing to share customer feedback or insight
  • Support conference logistics and other field engagement
  • Manage inbound customer requests
  • Deliver exceptional client service on a day-to-day basis
  • Strive to maintain and increase overall customer satisfaction based on their business needs
Desired Qualifications
  • Recruiting, Marketing or Sales experience is preferred but not required

ABC Legal Services delivers legal documents to individuals and entities involved in court cases. Clients upload documents to a network of over 2,000 servers who use GPS tracking and real-time updates to provide digital proof of service and automated e-filing. Unlike other providers, the company is the only official Central Authority for the U.S. Department of Justice for international document delivery. Their goal is to provide law firms with a fast, transparent, and reliable way to manage high volumes of legal service across all 50 states and 77 countries.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Seattle, Washington

Founded

1974

Simplify Jobs

Simplify's Take

What believers are saying

  • Gridiron Capital acquisition accelerates growth via resources for 29,000 clients.
  • Stephanie Cook appointed March 30, 2026, scales 10,000-server network using Lyft expertise.
  • Rising mass tort volumes boost demand for nationwide process serving.

What critics are saying

  • One Legal erodes share with cheaper integrated e-filing for law firms in 6-12 months.
  • Docketly bundles faster e-filing, stealing mass tort clients in 12-18 months.
  • Process Server Institute standards trigger client defections from compliance gaps in 6-12 months.

What makes ABC Legal Services unique

  • ABC Legal serves as sole U.S. DOJ Central Authority since 2003 for Hague Convention services.
  • Mass Torts Made Simple launched April 14, 2026, centralizes high-volume mass tort workflows.
  • EvidenceChain authenticates proof-of-service with blockchain for transparency.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Holidays

Paid Vacation

Transit Benefits

Company News

Cision
Mar 30th, 2026
ABC Legal appoints Stephanie Cook as Vice President of Process Server Network to strengthen network performance, quality, and compliance.

ABC Legal appoints Stephanie Cook as Vice President of Process Server Network to strengthen network performance, quality, and compliance. ABC Legal Services, LLC Mar 30, 2026, 06:00 ET ABC Legal, the nation's largest provider of service of process, today announced the appointment of Stephanie Cook as Vice President of Process Server Network. SEATTLE, March 30, 2026 /PRNewswire-PRWeb/ - ABC Legal, the nation's largest provider of service of process, today announced the appointment of Stephanie Cook as Vice President of Process Server Network. The appointment reflects ABC Legal's continued investment in strengthening the performance, consistency, and accountability across its nationwide process server network as the company enters its next phase of growth. Operating across more than 40,000 jurisdictions and supported by a network of over 10,000 independent professional process servers, ABC Legal delivers service of process at a scale unmatched in the industry. As demand grows, the company remains focused on ensuring consistent, reliable, and compliant service nationwide. Cook brings deep expertise in building and scaling distributed workforce operations. She previously held leadership roles at Lyft, where she led initiatives that strengthened driver network performance and empowered field teams while raising standards for service, safety, and accountability. Her experience in operating complex, distributed networks will be instrumental in advancing ABC Legal's network strategy. She joins ABC Legal, drawn by the opportunity to bring that operational rigor to a network with unmatched reach and a clear mandate for growth. "We operate the largest and most sophisticated process server network in the country," said Tim Dinehart, CEO of ABC Legal. "With that scale comes a responsibility to continuously improve - ensuring our network delivers accuracy, speed, and accountability at every touchpoint. Stephanie has built and led networks like this at scale and knows how to drive performance while maintaining strong standards. She will play a critical role in continuing to elevate our network." In her role, Cook will lead initiatives focused on: * Setting clear, consistent standards so process servers know exactly what's expected and how to succeed * Building onboarding and development resources that set the network up for excellence * Improving engagement, recognition, and retention across the network * Advancing compliance and quality assurance as a foundation for growth ABC Legal's network is supported by industry-leading infrastructure, including identity verification, background checks, automated performance monitoring, and in-house investigative review. These systems are designed to proactively detect risk, ensure accountability, and maintain consistent service quality across a distributed network. Cook will partner across the organization to further integrate these capabilities into a cohesive operating model that supports both growth and service excellence. "ABC Legal has already built an industry-leading network and a foundation few companies at this scale can claim," said Cook. "My focus is on building clarity, consistency, and support across the day-to-day experience of being a process server - ensuring process servers have what they need to succeed, and that clients can count on the highest standard of service from a true national provider." This appointment underscores ABC Legal's commitment to continuous improvement - investing in the people, systems, and processes required to deliver a high-performing, highly accountable network at scale. About ABC Legal(R) ABC Legal Services(R) is the largest provider of service of process, trusted by over 50,000 professionals, including law firms, businesses, government agencies, and individuals. With a 50-year history, ABC Legal offers its expertise in process serving across all U.S. states and 88 countries worldwide. Since 2003, the U.S. Department of Justice has delegated its function as the Central Authority to ABC Legal to execute requests for service of judicial and extrajudicial documents in civil and commercial matters directed at private individuals and companies in the United States. ABC Legal manages all formal requests for service of judicial and extrajudicial documents pursuant to the Hague Service Convention and letters rogatory service requests received through diplomatic channels. Headquartered in Seattle, Washington, with regional offices nationwide, ABC Legal provides a wide range of services, including service of process, locate services, court document eFiling, and appearance counsel. For more information, contact [email protected] or visit www.abclegal.com. Media Contact Amanda Raitz-Hébert, ABC Legal Services, LLC, 1 (206) 521-9000, [email protected], www.abclegal.com SOURCE ABC Legal Services, LLC

Gridiron Capital
Aug 14th, 2025
Gridiron Capital Acquires ABC Legal Services

Gridiron Capital has acquired ABC Legal Services, a national provider of service of process and court filing solutions, from Aquiline. This partnership aims to accelerate growth by combining ABC Legal's industry leadership with Gridiron's expertise and resources. ABC Legal, led by CEO Tim Dinehart, operates a tech-enabled platform connecting over 29,000 clients with 8,000+ process servers globally.

VentureCapital.com
Aug 14th, 2025
Gridiron Capital Acquires ABC Legal Services in Strategic Partnership

Gridiron Capital acquires ABC Legal Services in strategic partnership.

Cision
May 21st, 2025
Abc Legal Launches "Evidencechain(Tm) " To Advance Transparency In Legal Document Delivery

EvidenceChain™ is an important new step in ensuring service of process is carried out with the highest levels of integrity...It reflects our continued investment in authenticating each successful serve and making that information easier to share with the parties who need to see it

LocalTownPages Hopedale
Jul 3rd, 2023
Hopedale

Nicholas & Tomasevic, LLP, a leading law firm in labor and employment class action litigation, filed a lawsuit against ABC Legal Services, LLC for unfairly compensating its process servers who carry out vital work for ABC Legal throughout California.

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