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Full-Time

Customer Advocate

Remote-US Based

Confirmed live in the last 24 hours

Togetherwork

Togetherwork

201-500 employees

Software and payment solutions for group management

Consumer Goods
Venture Capital

Compensation Overview

$40k - $45kAnnually

+ Employee Referral Bonus

Junior

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • 1-2 year of work experience in a customer-facing role, preferably in customer success, account management, or client services
  • A desire to build a career in customer support and have longevity with our team
  • Ability to work collaboratively with cross-functional teams
  • Exceptional written and verbal communication and interpersonal skills
  • Empathy and a genuine passion for helping customers succeed
  • Willingness to help with weekend email answering when needed
  • Strong problem-solving skills and the ability to think strategically
  • Ability to remove barriers to understanding by communicating clear, detailed, and engaging instructions for customers to follow.
  • Ability to work quickly and efficiently in a fast-paced environment and remain calm under pressure
  • Proven proficiency in problem solving
  • Curiosity and a passion for learning
  • High capacity/not easily overwhelmed
Responsibilities
  • Coach customers on how to best use the software for their business' needs
  • Help customers grow and manage their practices
  • Offer creative solutions for unique business needs and communicate feedback to improve software
  • Help practice owners determine the best subscription level and explain benefits of using the software
  • Own work and ensure highest quality by checking against shared standards
  • Contribute to knowledge base of tutorials and help documentation
  • Collaborate with team using MS Team channels
  • Escalate complex issues to Senior Advocate Team
  • Distinguish between bugs, improvement requests, and areas of confusion for customers
  • Share knowledge with team and celebrate wins
  • Stay calm and build rapport with customers in stressful situations
  • Adapt quickly to changes and help customers navigate product updates
  • Take initiative and anticipate customer needs
  • Problem-solve, spot trends, and document findings in Help Center

Togetherwork offers mission-critical software and payments solutions for various sectors, focusing on group management, member engagement, and comprehensive financial enablement. Their innovative technologies cater to associations, studios, and pet-care, offering tools for seamless communication and efficient fee collection.

Company Stage

N/A

Total Funding

N/A

Headquarters

null, New York

Founded

2015

Growth & Insights
Headcount

6 month growth

8%

1 year growth

16%

2 year growth

33%