Role Summary 

Rivian is seeking a proven retail leader who desires the challenge of a new business and the excitement of building something from the ground up. You are the ultimate brand ambassador and accountable for creating a highly productive environment in which customers have a meaningful and memorable experience, employees are motivated and engaged, and the business performs and thrives. You will oversee sales activities, daily operations, and team performance at your location, ensuring the delivery of a best-in-class customer experience. As the location Manager, you are accountable for driving sales, supporting your team, and achieving operational excellence. You will ensure the effective implementation of brand culture and business initiatives at your location.  

To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are results driven and demonstrate an understanding of how each interaction supports the broader customer and employee experience. 

Responsibilities 

• Ensure that the customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s mission, core values and culture 
• Deploy Rivian’s Sales and Customer Engagement strategy at your location, generating demand and connecting with the broader community  
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the location team is invested in the related company-wide strategic objectives  
• Meet or exceed location-level objectives and financial plans, including KPI targets, labor budget, and overall location P&L goals  
• Collect, organize and analyze data and anecdotal feedback in order to create impactful business reviews that highlight our retail KPIs and measures of success 
• Uphold the processes that allow location team to seamlessly move a customer through the ownership funnel with the help of the digital commerce platform and CRM tools 
• Collaborate with the Retail Operations and Programming teams to plan and execute events and activations; program strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion 
• Support various special events (both onsite and remote) and new site openings across the commercial organization as needed 
• Relentlessly uphold visual merchandising and retail presentation standards 
• Oversee customer engagement and support, including product education, drives, lead generation and demand generation 
• Build a strong workplace culture focused on employee development, team experience and over-delivering for our customers 
• Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our customers and team 
• Supervise location staff, including hiring, training, mentoring, coaching, and evaluating performance  
• Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, in order to maximize efficiency and deliver a best-in-class experience  
• Manage and maintain compliance with all local, state and federal regulations as well as Rivian company policy and procedures 

Qualifications 

• 5+ years of experience in customer service; 2+ years supervisory experience required 
• Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus 
• At least 21 years of age   
• High School Diploma or GED required 
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations 
• Extensive experience with P&L, POS and CRM software 
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record 
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring   
• Ability to obtain and maintain local sales licenses if applicable in your state 
• Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions 
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
• Strong understanding of written and spoken English 
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics 

Salary Range/Hourly Rate for New York City Based Applicants: $94,000 to $108,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.