Job Description

Western Digital is recruiting an experienced candidate to manage all North America Corporate Services with a key focus on Northern California at the Western Digital sites in San Jose and Fremont.  Limited travel may be necessary to support the remote North American sites.  A minimum of 5 years’ managerial experience in a similar role within a global company’s, high positive energy environment, with a focus on company processes while supporting the company’s diverse cultures is required. The Site Services Manager is responsible for overseeing the daily operations and quality of the site services, including cafeterias, vending, catering and coffee at Western Digital’s Great Oaks location, as well as management of additional sites across North America. This leader ensures that the site services meet the standards of quality, safety, hygiene, customer satisfaction and budget management. The site services leader also supervises, trains and evaluates the site services staff and coordinates with vendors and contractors.

Responsibilities:

• Manage the site services operations, including cafeterias, vending, catering and coffee, and ensure compliance with policies, procedures and all regulations.
• Monitor and evaluate the quality, safety, hygiene and customer satisfaction of the site services and implement corrective actions as needed.
• Budget control management and orders – supervision and monitoring of the annual budget ($ 2M), ongoing monitoring of orders, responsibility for meeting the requirements and budget framework, analysis and planning. 
• Oversee primary vendor relationships to ensure performance against contract requirements, while being flexible enough to adapt to evolving campus needs
• Coordinate with vendors and contractors and negotiate service agreements.
• Collaborate with other departments to coordinate special events and catering services at Great Oaks.
• Work with Program Manager for Headquarters to ensure top tier customer service for executive services needs
• Stay updated on the latest trends and best practices in the site services industry and implement improvements and innovations.
• Initiation, planning, execution and control of various projects in the Corporate Facilities Services team.
• The ability to drive processes in a complex organization and multitasks against multiple interfaces in the organization.
• Preparation and analysis of monthly and period end financial reports for management team – provide explanations for variances to budget and forecasts, identify trends and KPIs.
• Handle and resolve any issues or complaints related to the site services.

Qualifications

• Bachelor’s degree in hospitality management, business administration or related field.
• At least 5 years of experience in site services management or similar role.
• Strong knowledge of site services operations, standards and regulations.
• Excellent leadership, communication, interpersonal and customer service skills.
• Ability to work under pressure, multitask and prioritize.
• Proficient in Microsoft Office and other relevant software.
• Certification in food safety, sanitation or related field is a plus.